Catering Concierge Specialist, DoorDash for Business

DoorDash, Inc.; Chicago (IL); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

401(k) plan

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Paid sick leave

Medical, dental, vision benefits

11 paid holidays

Disability insurance

Basic life insurance

Family-forming assistance

Mental health program

Job summary

DoorDash, Inc. is seeking a Catering Concierge Specialist to serve our high-touch enterprise customers. You will own the intake through delivery, planning menus, coordinating with restaurants and Dashers, and ensuring orders land exactly as requested.

You’ll build custom menus, manage complex orders, and partner with Sales, CS, and Support to expand opportunities. This role offers growth as we scale Concierge across markets, with AI tools to streamline tasks and improve processes.

Qualifications

• 2+ years in customer support, hospitality, account management, program management, or a related client-facing role.
• You're comfortable with — and excited to use — AI tools in your day-to-day work.
• You can multi-task and prioritize across multiple customers and orders, with timely responses.
• Strong service mindset and attention to detail for menus, dietary needs, and timing.
• You adapt quickly when plans change and enjoy building new services.

Responsibilities

• Respond to Concierge intake requests within 24 business hours with curated recommendations.
• Manage full order lifecycle from menu confirmation to placement, coordination, and post-delivery follow-up.
• Proactively communicate with customers, merchants, and Dashers to resolve issues on complex orders.
• Be available to go onsite to restaurants or customer locations as needed.
• Log customer details and order context in internal systems (e.g., Salesforce).
• Create and maintain Concierge SOPs and document gaps for scalable processes.
• Support pilots and process improvements for the Concierge program.
• Use AI tools to research, draft, or streamline repetitive tasks.

Skills

Customer support

Hospitality

Account management

AI tools

Multi-tasking

Customer relationship

Tools

Salesforce

Job description

Catering Concierge Specialist, DoorDash for Business

About the Team:

DoorDash for Business is an exciting new arm of the DoorDash platform, focusing on providing meals solutions to companies. We're building and scaling new ways to delight our corporate customers, by leveraging the DoorDash platform and focusing on the white-glove experience. The Catering Concierge team is specifically focused on working with our largest catering customers — helping them find the right restaurants, plan menus, and manage their orders end to end, free of charge.

About the Role:

As a Catering Concierge Specialist, you'll be the dedicated point of contact for our highest-touch catering customers. You'll take a customer's event details — headcount, budget, dietary needs, occasion — and turn them into a curated menu and a fully coordinated order, working directly with restaurants and support specialists to make sure everything lands exactly as requested. You'll also help shape and improve the Concierge experience itself as we scale this service across new markets and customer segments.

You're excited about this opportunity because you will…

• Own the customer relationship from intake through delivery, anticipating needs and catching issues before they become problems.
• Recommend restaurants and build custom menus tailored to each customer's use case, headcount, and dietary requirements.
• Collaborate with restaurants and Dashers to ensure large, complex orders are prepared and delivered correctly and on time — including going onsite when needed.
• Work cross-functionally with Sales, Post-Sales/CSM, and Support teams to route customers to the right experience and flag expansion opportunities.
• Help build and refine the operating processes behind Concierge as the program grows, with the opportunity to take on more strategic work as the program matures.

Your responsibilities as part of your scope include but are not limited to:

• Respond to Concierge intake requests (via form, email, or Slack) within 24 business hours with curated restaurant and menu recommendations.
• Manage the full order lifecycle for assigned customers — from menu confirmation through order placement, coordination, and post-delivery follow-up.
• Proactively communicate with customers, merchants, and Dashers via phone, email, or chat to resolve issues on complex or large-format orders.
• Be available to go onsite to restaurants or customer locations when needed to ensure an order goes smoothly.
• Log customer details, order cadence, and account context accurately in internal systems (e.g., Salesforce) to support account continuity and expansion tracking.
• Create and maintain documentation for Concierge SOPs, flagging gaps and building new process docs as the service scales.
• Support new operational pilots and process improvements for the Concierge program.
• Use AI tools to work more efficiently — whether for research, drafting, or streamlining repetitive parts of the job.

We're excited about you because…

• You have 2+ years of experience in customer support, hospitality, account management, program management, or a related client-facing role.
• You're comfortable with — and excited to use — AI tools in your day-to-day work.
• You can multi-task and prioritize across multiple customers and orders at once, responding in a timely manner even when things get busy.
• You have a strong service mindset — you put yourself in the customer's shoes (is there enough food? does this fit the occasion?) and anticipate what they need before they ask.
• You think creatively and adjust quickly when an order or restaurant situation doesn't go as planned.
• You pay close attention to detail — menu accuracy, dietary restrictions, and order timing all matter.
• You're comfortable with ambiguity and enjoy helping build a new service from the ground up.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here .

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$21.20 - $31.20 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.