Associate Manager, Logistics, DoorDash for Business

DoorDash USA; San Francisco (CA); Híbrido; USD 105.000 - 155.000; Jornada completa

Descripción de la vacante

DoorDash for Business is seeking an Associate Manager, Strategy & Operations for Logistics to own the catering delivery experience. You will oversee end-to-end operations, from Dasher selection to handoff, ensuring reliable, scalable delivery for large catering orders.

You will work at the crossroads of operations, analytics, and product, using data and AI to streamline processes and improve performance. Reporting into the Senior Manager, Strategy & Operations, this role offers a flexible

Formación

• 4–6 years of experience in strategy & operations, logistics, management consulting, or a high-growth marketplace environment.
• Track record of owning cross-functional operational problems end-to-end—from diagnosis to testing to rollout.
• Experience owning partner-team relationships and working closely with Product and Engineering.
• Fluency with SQL, data-driven, and ability to derive root-cause conclusions and clear recommendations.
• Fluency with AI tools (e.g., ChatGPT, Cursor) to automate workflows and accelerate decisions.

Responsabilidades

• Own Dasher quality for catering: ensure on-time arrival, accurate drop-off and setup, and clean handoffs.
• Build net new logistics: design how catering and deliveries should work, test approaches, and learn what holds up.
• Investigate deliveries, talk to Dashers and customers, trace breakdowns, and implement fixes.
• Use AI to optimize operations: automate workflows and scale repeatable processes.
• Influence the Product Roadmap with ground-level insights and practical recommendations.

Conocimientos

Strategy & Operations

Logistics

Management consulting

High-growth marketplace

SQL

Data analysis

AI tools

Cross-functional collaboration

Communication

Problem solving

Descripción del empleo

Associate Manager, Strategy & Operations - Logistics (DoorDash for Business)

About the Team

DoorDash for Business is building the premier corporate dining and benefits platform—helping companies of all sizes feed their teams through industry-leading products and meal programs. Our mission is to become the go-to solution for executives, administrators, and employees who need seamless, high-quality food programs at work. We move fast, operate with an ownership mindset, and are growing new product lines to better serve our corporate customers.

About the Role

As an Associate Manager on the DoorDash for Business Catering team, you will own the Dasher and delivery experience for catering—making sure large, high-stakes catering orders show up on time, get handed off and set up correctly, and reach the customer the way they expect.

You’ll work at the intersection of operations, logistics, and analytics—getting deep into the details of how catering deliveries actually play out on the ground, forming hypotheses about what’s breaking, and running small, fast tests to find what works before we scale it. This is early-stage, hands‑on problem solving, not optimizing a machine that already runs.

You will report into the Senior Manager, Strategy & Operations for DoorDash for Business and can work remotely or hybrid depending preference.

You're excited about this opportunity because you will…

• Own Dasher quality for catering: Take end-to-end ownership of delivery quality for catering—on‑time arrival, accurate drop‑off and setup, and a clean handoff—so customers can trust every order.
• Build net new logistics: Figure out how catering and deliveries should actually work—Dasher selection, batching, timing, equipment, and handoff—by testing different approaches and learning what holds up in the real world.
• Get into the details: Dig into individual deliveries, talk to Dashers and customers, and trace exactly where things break down—then turn those root causes into concrete operational fixes.
• Use AI to optimize how we operate: Build the automated workflows that show where catering deliveries break down—and lean on AI to turn slow, manual analysis and one‑off fixes into repeatable processes the team can scale.
• Influence the Product Roadmap: Translate what you learn on the ground into clear product and operational recommendations that make catering delivery more reliable.

We're excited about you because…

• You have 4–6 years of experience in strategy & operations, logistics, management consulting, or a high‑growth marketplace environment.
• You have a track record of owning cross‑functional operational problems end‑to‑end—from diagnosis to testing to rollout—and are comfortable building from scratch in ambiguous, early‑stage environments.
• You have experience owning partner‑team relationships and working closely with Product and Engineering.
• You're analytically strong: you write SQL, work fluently with data, and know how to get to the root cause and turn complexity into clear recommendations.
• You demonstrate fluency with AI tools (e.g., ChatGPT, Cursor, or similar) to automate workflows, surface insights, and drive faster, better decisions.
• You communicate with clarity and influence—you can tailor your message for Dashers, operators, cross‑functional partners, and senior leadership alike.
• You love getting into the weeds—you'll happily roll up your sleeves, get to the lowest level of detail, and run the test yourself to find out what works.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market‑dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here .

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$105,400 - $155,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well‑being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non‑Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.