DashOS, Product Strategy & Operations

DoorDash, Inc.; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k) with employer matching

16 weeks paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Job summary

DoorDash, Inc. is seeking a strategic Operations professional for the DashOS team in New York to drive the rollout of core product features and enhancements.

You will partner with product, engineering, sales and support to ensure launches run smoothly and deliver measurable value to merchants. You will leverage data to influence product decisions, optimize workflows, and scale processes while owning end-to-end initiatives.

Qualifications

• 4-7 years of working experience in roles such as startup/ restaurant tech/software strategy & operations, product management or banking, consulting.
• Experience building a strategy based on industry research and real-world user needs.
• Ability to use AI tools to improve analysis, decision-making and execution; automate repeatable workflows.

Responsibilities

• Lead the strategy, discovery and rollout of key product features/releases for the DashOS team.
• Collaborate with product managers, engineers, sales and customer support across the lifecycle of launching a product.
• Use data and insights to optimize product performance and drive continuous improvement.
• Identify and implement scalable processes to enhance product rollout efficiency.
• Solve complex problems related to product development, launch and delivery at scale.
• Gain exposure to product strategy and how the product is delivered to market.

Skills

Strategy & operations

Product management

Cross-functional collaboration

Data-driven decision making

AI tools usage

Process optimization

Execution excellence

Travel willingness

Tools

N/A

Job description

About the Team

The DashOS team leads up the strategy, launch + scaling of DoorDash’s nascent bets for its white-label restaurants business.

DashOS helps restaurants operate and grow through technology that connects their operations, ordering, and customer experiences with the broader DoorDash ecosystem. Our Strategy & Operations team helps define, launch, and scale new offerings, working closely with Product, Engineering, and merchant-facing teams to turn restaurant needs into products that deliver measurable value. We combine strategy with hands‑on execution, testing with merchants, learning from feedback, and building the processes needed to scale.

About the Role

You will report into our Manager of Launch + Product Operations. This role will lead the strategy, discovery + roll out of key product features/releases for our team.

You’re excited about this opportunity because you will…

Join a unique startup opportunity within DoorDash with an aggressive growth trajectory at the ground floor; you will get to work on multiple parts of the business over time and grow your toolset

• Impact on Product Success: Directly influence the success of products by ensuring smooth operations, driving efficiencies, and enhancing customer experiences
• Cross-functional Collaboration: Work closely with teams across the organization, including product managers, engineers, sales, and customer support, to align across the lifecycle of launching a product
• Data-driven Decision Making: Use data and insights to optimize product performance, influence strategic decisions, and drive continuous improvement
• Process Optimization: Identify and implement processes that enhance the efficiency of product rollout
• Problem‑Solving at Scale: Solve complex problems related to product development, launch, and delivery, ensuring that operations run seamlessly.
• Exposure to Product Strategy: Gain a deep understanding of product strategy and contribute to how the product is delivered to the market.
• Ownership and Autonomy: Enjoy a role that offers a high degree of ownership, with the ability to projects end to end
• Customer‑Centric Focus: You will get to work directly with our merchants to tie strategy to real world application, collect product feedback and test impact

We’re excited about you because…

• You have 4-7 years of working experience in roles such as but not limited to: startup/ restaurant tech/software strategy & operations, product management or banking, consulting
• You have experience building a strategy based on a combination of industry research and real world needs of your project/product’s users
• You use AI tools to improve analysis, decision-making, and execution. You write clear prompts, manage context thoughtfully, and validate outputs before acting on them. You look for opportunities to automate repeatable workflows and choose tools that balance quality, speed, and cost.
• You are a flawless executor who isn’t afraid to roll up your sleeves and get to the lowest level of detail to solve problems
• You love building process - we are building a product that requires DoorDash to operate differently - this requires new systems and ways of doing business
• Your cross-functional partners love you. We are a small scrappy team which means that we work closely across teams and departments to reach our goals. You can communicate, collaborate and drive alignment across product, engineering, sales, onboarding + support
• You are comfortable with ambiguity, changing priorities and putting out fires - we are an early stage product and this will come with the territory
• You are analytical - your first instinct is to go deep in the data to solve our problems
• Willingness to travel up to 20% of business days is required
• Experience working closely with technical products is a plus

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every