Associate Manager, ProAssure Services (Remote)

Stryker; Madison (WI); Remote; USD 103,000 - 222,000; Full time

Job summary

Stryker is seeking an Associate Manager for ProAssure Services to guide a team of ProAssure Specialists. You will hire, onboard, and train new hires, and substitute for on-site service continuity as needed while collaborating on Vocera solutions for major customers.

This player/coach role involves managing contracts, coordinating with cross-functional teams, and ensuring high-quality service delivery across remote and on-site settings.

Qualifications

• Bachelor's degree in Health Informatics, Information Systems, Technology, Business, or equivalent degree.
• Minimum 6 years clinical or healthcare IT (HIT) industry experience.
• 2 years directly leading teams or mentoring/coaching.
• US Citizenship required.
• Preferred: account management or customer success experience.
• Experience with DoD and VA health systems.

Responsibilities

• Mentor and lead a team of ProAssure Specialists responsible for on-site and remote administration of Vocera solutions.
• Provide direction, growth, and continuous development for the team.
• Collaborate with multiple teams of account managers and professional services to address customer needs.
• Create, implement, and monitor processes to ensure consistency and knowledge sharing.
• Maintain positive relationships with customer sponsors and ensure satisfactory service delivery.
• Collaborate with Sales and Services to write, review, and deliver SOWs for customers.
• Perform system administration for Vocera solutions including database maintenance and troubleshooting.
• Provide motivation and regular communication to address concerns and track progress.

Skills

Team leadership

Healthcare IT

Mentoring / coaching

Education

Bachelor's degree in Health Informatics or related field

Tools

Vocera solutions

Job description

Work Flexibility: Remote

The Associate Manager, ProAssure Services is responsible for guiding a team of ProAssure Specialists. You will play a key role in the hiring, onboarding, and training of new hires. You will collaborate to design, implement, and maintain programs which address the needs of our largest and most strategic customers using Vocera solutions. This is a player/coach role, and includes direct management of the team, responsibility for our customers’ systems administration contracts, and substituting as needed for on-site service continuity.

What you will do:

• Mentor and lead a team of ProAssure Specialists who are responsible for the contracted, daily, on-site and remote administration of Vocera solutions for customers with this professional service engagement
• Provide direction, growth, and continuous development for the team
• Share findings and build close ties with multi-functional teams of technical account managers, clinical account managers, technical support, and professional services
• Create, implement, and monitor processes to ensure practices are consistent across the team and facilitate knowledge sharing among the system administrators and customers
• Maintain positive relationships with customer contract sponsors and ensure satisfactory delivery of services leading to measurably improved outcomes
• Collaborate with Sales and Services teams to write, review, and deliver Statement of Works (SOWs) for prospective and renewing customers
• Perform system administration for Vocera solutions including database maintenance, solution operationalization, training, device management, and troubleshooting
• Provide motivation with team and customers through regular communications, conference calls, site visits and written reports to advise, track, and address concerns

What you need:

• Required: Bachelors in Health Informatics, Information Systems, Technology, Business, or equivalent degree
• Minimum 6 years clinical or healthcare IT (HIT) industry experience
• 2 years directly leading teams or demonstrated experience mentoring and/or coaching
• US Citizenship required
• Preferred: Demonstrated account management or customer success experience
• Experience working with the Department of Defense (DOD) and Veterans Affairs (VA) health systems

United States of America Pay Ranges:

• USN : $102,600 - $171,000 USD Annual
• US5 : $107,700 - $179,600 USD Annual
• US10 : $112,900 - $188,100 USD Annual
• US15 : $118,000 - $196,600 USD Annual
• US20 : $123,100 - $205,200 USD Annual
• US30 : $133,400 - $222,300 USD Annual

Travel Percentage: 30%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.