Associate Manager, Payment Enablement - ITC (Hybrid)

Stryker; Portage (MI); On-site; USD 89,000 - 193,000; Full time

Job summary

Stryker is seeking a payments leadership role to optimize how customers pay, partnering across Finance, Customer Service, Sales, and AR to drive cash collection and a smooth payment experience.

You will lead onboarding, portal administration, and cross-functional efforts to improve payment processes, reporting, and adoption of payment solutions. A strong background in finance systems and data analysis is required.

Qualifications

• Bachelor’s degree required.
• Minimum 6 years of professional experience in a related field.
• Experience working with enterprise business systems and reporting tools.
• Experience using Microsoft Excel and data analysis tools.

Responsibilities

• Lead customer payment enablement activities, ensuring payment requests, onboarding requirements, and escalations are resolved accurately and efficiently.
• Manage customer onboarding documentation, including ACH enrollment forms, tax documentation, and legal entity information.
• Oversee customer payment portal administration and monitor effectiveness to support timely payments and positive customer experiences.
• Implement and manage customer adoption of payment solutions, including cost analysis, business approvals, and ongoing performance tracking.
• Own relationships with third-party payment providers and ensure payment solutions support operational, contractual, and system integration requirements.
• Partner with Accounts Receivable, Finance, Sales, Customer Service, and other stakeholders to resolve payment-related issues and improve collection performance.
• Develop reporting and insights on payment program costs, utilization, and effectiveness to support business decision-making.
• Lead continuous improvement initiatives that reduce payment friction, standardize processes, accelerate cash collection, and improve end-to-end payment effectiveness.

Skills

Enterprise systems

Reporting tools

Excel

Data analysis

Education

Bachelor's degree

Tools

SAP

Power BI

SharePoint

PowerPoint

Job description

In this role, you will help shape how customers pay Stryker, ensuring payment processes are accurate, efficient, and easy to navigate. As a key partner across Finance, Customer Service, Sales, Accounts Receivable, and external payment providers, you will remove barriers to payment, improve cash collection outcomes, and enhance the overall customer payment experience while leading a team that drives operational excellence.

What You Will Do

• Lead customer payment enablement activities, ensuring payment requests, onboarding requirements, and escalations are resolved accurately and efficiently.
• Manage customer onboarding documentation, including ACH enrollment forms, tax documentation, and legal entity information.
• Oversee customer payment portal administration and monitor effectiveness to support timely payments and positive customer experiences.
• Implement and manage customer adoption of payment solutions, including cost analysis, business approvals, and ongoing performance tracking.
• Own relationships with third-party payment providers and ensure payment solutions support operational, contractual, and system integration requirements.
• Partner with Accounts Receivable, Finance, Sales, Customer Service, and other stakeholders to resolve payment-related issues and improve collection performance.
• Develop reporting and insights on payment program costs, utilization, and effectiveness to support business decision-making.
• Lead continuous improvement initiatives that reduce payment friction, standardize processes, accelerate cash collection, and improve end-to-end payment effectiveness.

Required Qualifications

What You Will Need

• Bachelor’s degree required.
• Minimum 6 years of professional experience in a related field.
• Experience working with enterprise business systems and reporting tools.
• Experience using Microsoft Excel and data analysis tools.

Preferred Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field.
• Experience with SAP, Power BI, SharePoint, and Microsoft PowerPoint.
• Experience managing customer payment portals or payment solution programs.
• Experience in Banking, Treasury, Finance Shared Services or Finance roles.

United States of America Pay Ranges:

• USN: $89,300 - $148,800 USD Annual
• US5: $93,800 - $156,200 USD Annual
• US10: $98,200 - $163,700 USD Annual
• US15: $102,700 - $171,100 USD Annual
• US20: $107,200 - $178,600 USD Annual
• US30: $116,100 - $193,400 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location. Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.