Associate Manager, Payment Analyst

Eli Lilly and Company; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

LillyDirect is hiring a Payment Analyst to manage daily payment operations, including dispute escalations, fraud arbitration, and transaction monitoring. You will ensure timely reconciliations and accurate reporting to support seamless patient payment experiences.

Job responsibilities include monitoring chargebacks, preparing evidence for representment, and partnering with SAP-based accounting. This role offers remote work and direct reporting to the Sr.

Qualifications

• Bachelor's degree in a related field.
• 2–4 years in payment operations, dispute/chargeback analysis, or related roles.
• Knowledge of Visa/Mastercard dispute processes.
• Experience with payment platforms (Adyen, Stripe) and SAP.
• Strong analytical, communication, and attention to detail skills.

Responsibilities

• Handle escalated disputes and chargebacks from call center or system alerts.
• Prepare evidence for chargeback representment.
• Represent Lilly in fraud arbitration.
• Monitor authorization-to-capture timing.
• Investigate and resolve transaction risks.
• Support daily financial reconciliation and payment accounting in SAP.
• Process refunds and generate performance reports.

Skills

Payment operations experience

Dispute/chargeback analysis

Visa/Mastercard dispute processes

Attention to detail

Communication skills

Analytical skills

Education

Bachelor's degree

Tools

SAP

Adyen

Stripe

Job description

Role

Payment Analyst at LillyDirect, managing daily payment operations including dispute escalations, fraud arbitration, transaction monitoring, reconciliation, refunds, and reporting to ensure seamless patient payment experiences.

Responsibilities

• handle escalated disputes and chargebacks from call center or system alerts
• prepare evidence for chargeback representment
• represent Lilly in fraud arbitration
• monitor authorization-to-capture timing
• investigate and resolve transaction risks
• support daily financial reconciliation and payment accounting in SAP
• process refunds
• and generate performance reports

Requirements

• Bachelor's degree
• 2–4 years in payment operations, dispute/chargeback analysis, or related roles
• knowledge of Visa/Mastercard dispute processes
• experience with payment platforms (e.g., Adyen, Stripe) and SAP
• strong analytical, communication, and attention to detail skills

Preferred

• familiarity with healthcare/payment privacy (e.g., HIPAA), fraud detection tools, and reporting/dashboard tools
• experience in regulated industries is a plus

Work Setup

full-time, remote, reporting to Sr. Director, LillyDirect Payment Service Delivery.