Associate Manager: Lead Brand & Customer Experience

F J Crew Building Contractors Ltd; Pasadena (CA); On-site; USD 61,000 - 76,000; Full time

Benefits offered by this job

Competitive base pay

Bonus programs

Up to 60% brand/product discount

401(k) with company matching

Medical, dental, vision, life

Job summary

J.Crew Group (JCG) is seeking an Associate Manager in Pasadena, CA. You will be a key member of the leadership team, driving profitability by fostering genuine customer connections, brand loyalty, and community engagement.

You’ll coach and feedback to maximize team performance, while stepping into other roles to maintain operational excellence. You will collaborate with the Store Director, own a division (Visual Merchandising, Operations, HR, Service & Selling), and ensure accountability across

Qualifications

• 3+ years of full-time retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.

Responsibilities

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Job description

J.Crew Group (JCG) is seeking an Associate Manager in Pasadena, CA. You will be a key member of the leadership team, driving profitability by fostering genuine customer connections, brand loyalty, and community engagement.

You’ll coach and feedback to maximize team performance, while stepping into other roles to maintain operational excellence. You will collaborate with the Store Director, own a division (Visual Merchandising, Operations, HR, Service & Selling), and ensure accountability across