Associate Manager, Digital Content Quality and Localization

iHerb; Irvine (CA); On-site; USD 100,000 - 110,000; Full time

Job summary

The Associate Manager, Digital Content Quality and Localization at iHerb drives the quality and effectiveness of localized web and product content, ensuring every regional touchpoint is accurate, culturally relevant, and frictionless across iHerb markets.

You will lead translation QA, develop regional style guides, coordinate with LSPs and internal partners, and oversee end-to-end localization workflows from search to checkout, reporting progress to stakeholders worldwide.

Qualifications

• Strong knowledge of localization workflows.
• Experience with translation QA processes.
• Ability to work with international stakeholders.

Responsibilities

• Lead localization of web content, product pages, and campaigns across regions/languages.
• Own translation QA processes to meet brand and accuracy standards.
• Develop localization style guides, glossaries, and regional benchmarks.
• Review translated content for linguistic and cultural accuracy.
• Partner with LSPs and internal teams to manage pipelines.

Skills

Localization

Project management

Cross-cultural communication

Quality assurance

Workflow optimization

Education

Bachelor's degree

Tools

MS Office

Google Workspace

Job description

For A Better You At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed. Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you're ready for it, we want you to join our team.

Job Summary

The Associate Manager, Digital Content Quality and Localization drives the quality and effectiveness of localized web content and product content, ensuring every regional customer touchpoint is accurate, culturally relevant, and frictionless. Working closely with other departments in the company such as Regional teams, Marketing, Product, CX, the Associate Manager, Digital Content Quality and Localization supports the end-to-end localization workflows, oversees translation quality, and leads regional projects that improve the customer journey from search and discovery to checkout across iHerb international markets.

Job Expectations

Localization & Translation Quality

Lead and manage localization of web content, product pages, promotional campaign support (emails, banners, social, etc) and digital assets across all supported regions and languages

• Own translation quality assurance processes, ensuring all localized content meets iHerb’s accuracy, tone, and brand standards
• Develop and maintain localization style guides, glossaries, and quality benchmarks by region and language
• Review and audit translated content for linguistic accuracy, cultural appropriateness, and alignment with regional market expectations
• Partner with LSPs, and internal stakeholders to manage localization pipelines and deliverables

Regional Partnerships & Market Support

Collaborate with regional teams to identify and resolve end-to-end friction points in local market experiences

Serve as the project management point of contact for assigned regions, supporting localized regional initiatives from scoping through delivery

Monitor regional experiences and proactively flag content, UX, or functionality gaps that impact local customers

Support regionalization efforts including currency, date formats, local compliance requirements, and market-specific content adaptations

Coordinate with other teams on internal and external search functionalities such as metadescription, keywords, etc

Product Content Quality

Oversee the quality and consistency of product content across localized markets, including product titles, descriptions, attributes, and imagery

• Identify and drive resolution of product content issues that affect discoverability or conversion in regional markets
• Coordinate with content, catalog, and merchandising teams to ensure product content meets regional standards

Stakeholder Communication & Reporting

Provide regular status updates to internal stakeholders, regional teams, and leadership on localization and regional project progress

• Monitor and report on KPIs related to localization quality, regional content performance, and localization related metrics
• Implement quality control processes to ensure all deliverables meet iHerb standards and maintain project integrity

Knowledge, Skills & Abilities Required

Strong verbal and written communication skills; ability to communicate effectively across cultures and with international stakeholders Deep understanding of localization and translation workflows, quality assurance processes, and industry best practices Adaptability – must be flexible to project shifts and able to pivot strategies to keep plans moving forward across multiple regions simultaneously Problem-solving skills with the ability to identify root causes of regional experience friction and drive resolution Team leadership – ability to inspire and motivate cross-functional and cross-regional teams in a collaborative environment Exceptional organizational skills with the ability to multitask, prioritize, and manage multiple regional workstreams concurrently Cultural awareness and sensitivity to regional market differences in customer behavior, expectations, and communication norms

Equipment Knowledge

Experience with Microsoft Office Suite (Word, Excel, PowerPoint) Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements

Generally requires a minimum of two (2) to five (5 ) years of relevant professional experience in localization project management, digital content management, or a related field. Proven experience managing multilingual content programs and working with international markets or regional stakeholders is required.

Education Requirements

Bachelor’s degree in Linguistics, Translation, International Business, Project Management, or a related field.

Compensation

The expected salary range for this role is $100,000 - $110,000 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

iHerb is an Equal Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

iHerb is an Equal Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.