Associate Manager - Client Services

Infosys; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Infosys BPM Limited in the United States is seeking a Business Development Associate Director for High Potential Small Accounts to drive growth across existing clients and new offerings. You will lead strategic account plans, build relationships, and shape proposals and SOWs to expand the Infosys footprint.

The role emphasizes market analysis, service line expansion, and collaboration with clients across industries, requiring a strong sales background and the ability to influence contract

Qualifications

• Bachelor’s degree or foreign equivalent required; may consider three years of progressive experience in lieu of every year of education
• 7+ years of sales/relationship management/account management experience in BPM industry

Responsibilities

• Work towards enhancing market share by performing market development and competitive analysis for the segment in the account portfolio
• Work towards opening diverse service lines in the account
• Prepare proposals and SOWs in the portfolio
• Provide business led view on items of contract negotiations
• Identify and pursue opportunities with different departments / buyers within client organization to expand Infosys footprint
• Work towards maintaining healthy client relationships

Skills

Sales & RM

Account management

Presentation skills

Financial analysis

Analytical ability

Education

Bachelor's degree

Job description

Business Development Associate Director – High Potential Small Accounts (HPSA)

In this position, you will play a key role in building and cultivating relationships and opportunities within existing accounts, as well as selling new service offerings and solutions in High Potential Small Accounts. You will get to collaborate with some of the best talent in the industry to create innovative, high-quality solutions to meet our clients’ business needs.

Key Responsibilities

• Work towards enhancing market share by performing market development and competitive analysis for the segment in the account portfolio
• Work towards opening diverse service lines in the account
• Prepare proposals and SOWs in the portfolio
• Provide business led view on items of contract negotiations
• Identify and pursue opportunities with different departments / buyers within client organization to expand the Infosys footprint
• Work towards maintaining healthy client relationships
  
  

Basic Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• 7+ years of experience, with strong sales/relationship management/account management experience within the BPM industry
  
  

Preferred Qualifications

• 7+ years of experience in the Services, Utilities, Telecom, Oil & Gas industries, with good exposure and understanding of the B2B business space
• 5 + years of strong sales/relationship management/account management experience in BPM industry
• Experience in nurturing client relationships and growth by selling BPM service offerings like Finance & Accounting, Supply Chain, HR Outsourcing, Customer Service, Industry specific solutions in one or more of the verticals – Services, Energy, Telecom, Utilities.
• Experience selling BPM services and solutions to clients
• Strong understanding of the outsourcing industry
• Business case creation
• Financial ratios and analysis
• Presentation skills
• Ability to learn and appreciate business processes of Infosys and the client organization
• Analytical ability
• Ability to display initiative and work in a dynamic environment
  
  

Who We Are

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, , , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.