Associate Director

Infosys; San Jose (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Infosys BPM Limited seeks an Account Manager - Client Services for a 100% onsite role in San Jose, CA. You will generate leads through multiple channels, anchor meetings with pre‑sales and external partners, and analyze key accounts to map needs and structure organization charts.

You will identify the right internal and external teams for meetings and help craft proposals and SOWs. The position emphasizes relationship management, sales planning, and negotiation with partners, with a focus on

Qualifications

• Bachelor’s degree or foreign equivalent. Will consider three years of progressive experience in lieu of every year of education.
• 10+ years of experience, with strong sales/relationship management/account management experience.
• If a master's degree has been completed, then a minimum of 5 years’ experience related to the job description is required.

Responsibilities

• Business planning organization at unit level.
• Sales planning and review. Market development.
• Customer prospective and opportunity identification.
• Proposal development, negotiation and closures.
• Account planning and reviews. Account operations and relationship management.

Education

Bachelor’s degree or foreign equivalent

Master’s degree in related field

Job description

Account Manager - Client Services

In this role, you will generate leads through various sources and channels available. Anchor meetings and pursue any opportunities generated with the help of pre‑sales, partner units and external partners. Research and provide analysis on all key accounts to attain an understanding of needs, develop organization charts/structure for all key accounts. Identify the right team internally and for meetings, identify the right external partners (based on fitment, market presence, internal capabilities etc). Provide intelligence on competition, figure out target price, help get internal approvals and provide inputs to model/solution and provide content as is necessary. Negotiate teaming agreements and prices with external partners. Negotiate MSA terms and conditions. Effectively handover the project to delivery for execution. Develop account plan, relationship map, signs off on SOWs.

Responsibilities

• Business planning organization and at unit level
• Sales planning and review. Market development
• Customer prospective and opportunity identification
• Proposal development, negotiation and closures
• Account planning and reviews. Account operations and relationship management

Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• 10+ years of experience, with strong sales/relationship management/account management experience.
• If a master's degree has been completed, then a minimum of 5 years’ experience related to the job description is required.

Preferred Qualifications

• Experience handling sales or related roles
• Strong knowledge of supply chain & service desk domain
• Communication skills and ability to coordinate with various internal and external divisions for work
• Analytical skills
• Leadership skills

Work Model

This role is based in San Jose, California and 100% onsite.

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end‑to‑end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, and cutting‑edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March 2026. The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations.

Equal Opportunity Employment

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran or disability.