Associate Manager - Client Services

Infosys Limited; Bridgewater (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Infosys Limited is looking for an Associate Manager of Client Services to manage client interactions and oversee business development, focusing on a book of business up to $10 million. This role requires strong sales and relationship management skills, along with a Bachelor's degree. Ideal candidates will possess significant experience in account management and the ability to build relationships with CXO-level contacts.

Qualifications

• 7+ years of experience in client relationship management.
• Strong project management experience.
• Familiarity with proposal creation and leading presentations.

Responsibilities

• Manage client relationships and oversee a portfolio up to $10M.
• Collaborate with delivery stakeholders to fulfill client commitments.
• Create account plans and ensure project governance.

Skills

Leadership

Interpersonal skills

Communication

Presentation skills

Sales management

Education

Bachelor's degree or foreign equivalent

Job description

Process|Service Management|Engagement Lifecycle processes - Support processes

Company

ITL USA

Requisition ID

134950BR

Infosys is seeking an Associate Manager of Client Services. The Associate Manager–Client Services (AMCS) is responsible for all client interfaces within the assigned account scope. The AMCS works together with their manager (Manager-Client Services/Senior Manager–Client Services) to build an account plan and is responsible for client management based on the account plan. Usually, the AMCS handles a single account or part of a large account, with an indicative annual book of business of up to $10 million.

Location for this position is Raleigh NC, Bridgewater NJ Candidates must be located within commuting distance or be willing to relocate to this area. This position may require travel as required

Role Description:

• Client relationship management and business development: manage client relationships, build a portfolio up to $10M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
• Balance different projects running for the client that may involve different delivery managers or horizontal unit resources.
• Take go-to-market solutions to accounts and drive revenue from go-to-market solutions being sponsored by the business unit.
• Support pre-sales proposals for new business development outside of account scope.
• Provide vital input for building future alliances with relevant product vendors.
  
• About Infosys Insurance vertical:
  Our insurance offerings help insurers rethink their strategies to cater to new discerning customers by renewing their analytics infrastructure using solutions such as the Infosys Information Platform (IIP) – our big-data-in-a-box package.
  With industry-relevant expertise and a historical track record, our solutions enable insurers to:
• Adopt digital tools for a clearer understanding of customer specific requirements
• Help enhance processes within the industry
• With the shift of traditional insurers’ needs to digital insurers, there is greater scope for increased flexibility and agility, faster and more efficient back-office processing, and an overall readiness for disruptions.
• 
  
  Required Qualifications:
  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 7+ years of experience, with strong sales/relationship management/account management experience
  • Significant business development and project management experience
  • Experience in the relevant industry/vertical is a plus.
  • Track record of interacting and building relationships with CXO level client contacts
  • Hands-on experience with proposal creation and leading proposal presentations
  • Strong leadership, interpersonal, communication and presentation skills
  • Wide variety of IT and business consulting engagement experience
  • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration
  
  Preferred Qualifications:
  • Knowledge of industry specific go-to-market solutions
  • Good understanding of industry specific business issues and drivers
  • Global Delivery Model experience
  • Experience managing large multi-location consulting engagement teams
  • Track record as an Account Manager in a rapidly growing client relationship
  

Job description

Infosys is seeking an Associate Manager of Client Services. The Associate Manager–Client Services (AMCS) is responsible for all client interfaces within the assigned account scope. The AMCS works together with their manager (Manager-Client Services/Senior Manager–Client Services) to build an account plan and is responsible for client management based on the account plan. Usually, the AMCS handles a single account or part of a large account, with an indicative annual book of business of up to $10 million.

Location for this position is Raleigh NC, Bridgewater NJ Candidates must be located within commuting distance or be willing to relocate to this area. This position may require travel as required

Role Description:

• Client relationship management and business development: manage client relationships, build a portfolio up to $10M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
• Balance different projects running for the client that may involve different delivery managers or horizontal unit resources.
• Take go-to-market solutions to accounts and drive revenue from go-to-market solutions being sponsored by the business unit.
• Support pre-sales proposals for new business development outside of account scope.
• Provide vital input for building future alliances with relevant product vendors.
  
• About Infosys Insurance vertical:
  Our insurance offerings help insurers rethink their strategies to cater to new discerning customers by renewing their analytics infrastructure using solutions such as the Infosys Information Platform (IIP) – our big-data-in-a-box package.
  With industry-relevant expertise and a historical track record, our solutions enable insurers to:
• Adopt digital tools for a clearer understanding of customer specific requirements
• Help enhance processes within the industry
• Provide seamless customer experiences
• With the shift of traditional insurers’ needs to digital insurers, there is greater scope for increased flexibility and agility, faster and more efficient back-office processing, and an overall readiness for disruptions.
• 
  
  Required Qualifications:
  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 7+ years of experience, with strong sales/relationship management/account management experience
  • Significant business development and project management experience
  • Experience in the relevant industry/vertical is a plus.
  • Track record of interacting and building relationships with CXO level client contacts
  • Hands-on experience with proposal creation and leading proposal presentations
  • Strong leadership, interpersonal, communication and presentation skills
  • Wide variety of IT and business consulting engagement experience
  • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration
  
  Preferred Qualifications:
  • Knowledge of industry specific go-to-market solutions
  • Good understanding of industry specific business issues and drivers
  • Global Delivery Model experience
  • Experience managing large multi-location consulting engagement teams
  • Track record as an Account Manager in a rapidly growing client relationship
  

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.