Director, Field Service (REMOTE)

BioLegend, Inc.; Boston (MA); Remote; USD 100,000 - 150,000; Full time

Job summary

A leading company in the biotechnology industry is seeking a Financial Performance Manager in Boston. The role involves managing service revenue, customer relations, and operational metrics, while mentoring the team for enhanced performance. Ideal candidates will possess significant leadership experience and expertise in financial reporting and project management. Join a dynamic team that offers competitive benefits and opportunities for growth.

Benefits

Medical, Dental, and Vision Insurance Options

Life and Disability Insurance

Paid Time-Off

Parental Benefits

401k with Company Match

Employee Stock Purchase Plan

Qualifications

• Ten years of leadership experience in field sales and/or service management.
• Ability to interpret financial reporting and advanced analytics.
• Strong talent pipeline development and strategic hiring skills.

Responsibilities

• Manage service revenue and profitability targets per annual operating plan.
• Define and monitor key performance indicators to enhance customer satisfaction.
• Mentor and coach team members to improve leadership capabilities.

Skills

Leadership

Financial Reporting

Project Management

Presentation Skills

Analytical Skills

Education

Bachelor’s degree

Tools

Microsoft Office

SAP

Power PI

Job description

Responsibilities include (but are not limited to):

Financial Performance Management

• Manage the Service revenue and associated profitability targets according to the annual operating plan (AOP).
• Own pricing and delivery strategies for service contracts and billable work.

Customer relations

• Set the example of strengthening the relationships and partnerships with customers.
• Invest significant time in directly meeting with customers, assessing customer satisfaction and needs, and translating those inputs into product and service offerings and solutions.

Sales & Service Coordination

• Work with the commercial leadership team to initiate timely solutions for customer issues.
• Promote teamwork within the service and sales organization to maximize opportunities for the growth of Revvity.

Operational Metrics & Policy Compliance

• Define and monitor key performance indicators (KPIs) to improve customer satisfaction and ensure service level agreement (SLA) compliance.
• Ensure adherence to organizational policies and documentation standards.
• Foster a data-driven culture through operational feedback loops and effective policy implementation.
• Identify and address service delivery gaps using Salesforce reports in collaboration with regional service managers.

People & Culture

• Mentor and coach team members to strengthen leadership capabilities and financial acumen.
• Conduct regular performance reviews, set clear objectives, and provide actionable feedback.
• Build a strong talent pipeline by developing “Ready Now” individuals for critical leadership roles.

Cross-Functional Collaboration

• Serve as the primary liaison for addressing service delivery challenges across departments.
• Prepare high-level service reports for internal quality and compliance teams.
• Collaborate with data analytics to develop actionable reporting tools that support operational and financial goals.
• Partner with technical support and factory teams to ensure successful deployment of new product introductions (NPIs).

Basic Qualifications:

• Bachelor’s degree.
• Ten years of leadership experience in field sales and/or service management.

Preferred Qualifications:

• Proficient in full Microsoft Office Software and Tools.
• Ability to interpret financial reporting and advanced analytics.
• Familiarity with SAP, Power PI
• Strategic hiring / interviewing skills

• Project Management Skills
• Presentation Skills
• Ability and willingness to travel of up to 50% as necessary

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What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan

Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.

For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.