Relationship Associate, Loan Operations

Fnbo---First-National-Bank-of-Omaha-1; Kansas City (MO); On-site; USD 48,000 - 79,000; Full time

Job summary

First National Bank of Omaha is seeking a customer-focused banking professional to support the business customer segment with deposit and lending transactions, loan closing documentation, and related services. This role is onsite in Kansas City and emphasizes building strong relationships with peers, customers, and lending staff.

Responsibilities include greeting customers, researching and correcting account information, processing loan payments, origination and maintenance of commercial deposit

Qualifications

• Minimum two years’ experience in the banking industry.
• Strong client service background and skills.
• Ability to handle confidential and sensitive information.
• Strong written and interpersonal communication on telephone and in person.
• Ability to complete multiple assignments with quality and deadlines.
• Excellent attention to detail.

Responsibilities

• Greet and assist customers.
• Process loan payments, advances, and maintenance.
• Originate and maintain Commercial deposit accounts.
• Loan tracking and document review.
• Loan closing assistance and complex loan processing (e.g., construction draws).
• Provide operational support to lending staff.

Skills

Customer service

Interpersonal communication

Attention to detail

Handling confidential information

Multitasking

Education

High School Diploma or GED

Associate’s degree

Job description

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.Summary of the Job:Support the business customer segment through deposit and lending transaction processing, loan closing documentation support, and other business customer needs to be identified. Develop and maintain a strong working relationship with peers, customers, and lending staff. **This is a customer facing role**About This Role:Key Accountabilities: (not limited to)Greeting and assisting customersFacilitating customer research and correctionsProcessing loan payments, advances, and maintenanceOrigination and maintenance of Commercial deposit AccountsLoan Tracking tasksLoan Document reviewLoan Closing AssistanceComplex loan processing (i.e.- Construction Draws, Floor plans)Provide Operational support to lending staffThe Ideal Candidate for This Role:Basic Qualifications:1.Minimum two years’ experience in the banking industry2. Strong client service background and skills3. Demonstrated ability to handle confidential and sensitive information4. Demonstrated written and exceptional interpersonal communication on telephone and personally when greeting clients/prospects/vendors5. Ability to complete multiple assignments/projects with quality, accuracy and within set deadlines.6. Exceptional attention to detail7. High school diploma or GEDAdditional Qualifications:Associate’s degreeWork ExperienceBanking or financial services 1-3 yearsBranch Banking 1-3 yearsLending 0-12 monthsCandidates must possess unrestricted work authorization and not require future sponsorship.Compensation:Compensation range (base pay): $47,613.00-$78,560.00This role may have a specific starting pay within this range.Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.Work Environment:It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.Benefits Overview:We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:Medical, Dental, Vision Insurance401k, With Matching ContributionsTime Off ProgramsHealth Savings Account (HSA)/Dependent CareEmployee BankingGrowth OpportunitiesTuition AssistanceShort-Term/Long-Term Disability InsuranceLearn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/ .For additional information regarding compensation and benefits, e-mail FNBO at [e-mail] . To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.Job number: R-20261440Equal Opportunity & Belonging:FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.Learn more here.FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.Click here to download 'EEO is The Law' Self-Print PosterClick here to download 'EEO is The Law' Supplement for Federal ContractorsClick here to download 'EEO is The Law' GINA SupplementFNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDICFNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)Application Deadline:All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.