Salesforce Administrator (Omaha, NE)

Fnbo---First-National-Bank-of-Omaha-1; Omaha (NE); Hybrid; USD 70,000 - 115,000; Full time

Job summary

FNBO is seeking a Systems Administrator to manage designated systems applications and related infrastructure in a hybrid Omaha setting. You will monitor, patch, deploy changes, and ensure reliability, collaborating with vendors and business units to drive enhancements and reporting solutions.

The ideal candidate has a MIS/CS-related degree and 3+ years in IT, with Salesforce experience and Agile Scrum exposure. Strong communication, analysis, and training abilities are required.

Qualifications

• Bachelor’s Degree in MIS, CS or related technology field, or equivalent experience.
• 3+ years in an information technology environment.
• 1-3 years of Salesforce experience.
• Experience working with third-party vendors (hosted and on-premise).
• Experience in an Agile Scrum environment.
• Demonstrate a consultative approach to stakeholder needs.
• Strong interpersonal and communication skills.
• Problem solving and analytical skills to debug and troubleshoot issues.
• General knowledge of Microsoft Office products.
• Ability to multi-task and manage multiple deadlines.
• Experience with cost/benefit analysis.

Responsibilities

• Maintain, install, and configure system applications and supporting infrastructure to meet business objectives.
• Monitor, patch and deploy changes on the application and supporting infrastructure.
• Test application functions and upgrades.
• Ensure performance, reliability, and maintenance of assigned applications; complete upgrades and implementations.
• Collaborate with capability owner, business units, and vendors to support in-system enhancements.
• Analyze new data requests and develop system reports; provide training to end users.
• Support enterprise processes, document work, and share knowledge.
• Participate in agile ceremonies and project work.
• Comply with bank policies and regulations applicable to duties.
• Maintain up-to-date knowledge on training and certifications.
• 24/7 incident response is required.

Skills

Salesforce

Agile Scrum

Vendor management

Interpersonal skills

Communication skills

Problem solving

Microsoft Office

Cost/benefit analysis

Multitasking

Technical writing

Education

Bachelor's Degree in MIS/CS or related field

Tools

Salesforce

Splunk

Dynatrace

Datadog

Job description

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.Summary of the Job:The Systems Administrator is responsible for the end-to-end management of designated systems applications and their supporting infrastructure. This role combines technical expertise with business acumen to ensure optimal system performance, reliability, and continuous improvement. The specialist works collaboratively with stakeholders to implement enhancements, provide technical support, and develop reporting solutions that meet business objectives.Additional:Ability to work on-site in Omaha following our hybrid schedule (3 days in-office)Authorization to work in the U.S. without sponsorship today or in the futureAbout This Role:Maintain, install, and configure system application and supporting infrastructure to meet business objectives.Monitor, patch and deploy changes on the application and supporting infrastructure.Testing application functions and upgrades.Performance, reliability, and maintenance of assigned applications(s) including completion of upgrades and implementationsWork closely with capability owner, business units, and third-party vendors to support in system enhancementsProvide input into the application roadmap for further improvement and development.Analyze new data requests and create recommendations for the development of new system reporting.Seeks opportunity to learn, automate, document, share, educate, and improve Enterprise processes and systems.Provides metrics and other documentation to support analysis and findings.Designs, develops, and maintains reports.Coordinate, track and respond to data needs and requests from business unitEnhance end users’ knowledge, understanding and competency with assigned application(s).Identify, develop, and recommend training opportunities that meet and support end user needs.Participate in assigned team projects and agile ceremoniesUnderstand and comply with bank policy, laws, regulations as applicable to your job duties.Maintain up to date knowledge on application training and certifications.24/7 critical incident response is requiredThe Ideal Candidate for This Role:Required:Bachelor’s Degree in Management Information Systems, Computer Science or other technology related field or equivalent years of experience3+ years of experience in an information technology environment, or an equivalent combination of relevant experience and demonstrated technical aptitude1-3 years of Salesforce experienceExperience working with third-party vendors (vendor hosted and on premise)Experience working in an Agile Scrum environmentDemonstrate a consultative approach with the ability to analyze stakeholder’s needsStrong interpersonal skills, including the ability to build collaborative relationships, listen and actively contribute to discussionsGood written and verbal communication, including technical writing skillsDemonstrate problem solving and analytical skills in order to debug and troubleshoot issuesGeneral knowledge of Microsoft Office productsAbility to multi-task while adhering to multiple timetables of completionAbility to conduct cost/benefit analysisDesired:nCino support, configuration, and maintenance experienceSalesforce Admin and/or Platform Developer certifiedUnderstanding of banking Commercial lending process or other LOS applicationsExperience with monitoring tools (i.e. Splunk, Dynatrace, Datadog)Candidates must possess unrestricted work authorization and not require future sponsorship.Compensation:Compensation range (base pay): $69,616.00-$114,867.00This role may have a specific starting pay within this range.Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.Work Environment:It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.Benefits Overview:We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:Medical, Dental, Vision Insurance401k, With Matching ContributionsTime Off ProgramsHealth Savings Account (HSA)/Dependent CareEmployee BankingGrowth OpportunitiesTuition AssistanceShort-Term/Long-Term Disability InsuranceLearn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/ .For additional information regarding compensation and benefits, e-mail FNBO at [e-mail] . To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.Job number: R-20261331Equal Opportunity & Belonging:FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.Learn more here.FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.Click here to download 'EEO is The Law' Self-Print PosterClick here to download 'EEO is The Law' Supplement for Federal ContractorsClick here to download 'EEO is The Law' GINA SupplementFNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDICFNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)Application Deadline:All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.