Associate IV, Carrier/Wholesale and National Accounts

Mediacom Communications; West Des Moines (IA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Vacation & PTO

401K with company match

Employee discounts

Training & development

Education assistance up to $5,000 per/

Wellness program

Monthly bonus/commission potential

Job summary

Mediacom Communications is seeking an Associate IV for Carrier/Wholesale and National Accounts in West Des Moines. You will handle national-level account setup, review serviceability, and coordinate with external parties to move contracts toward execution.

The role emphasizes billing resolution, ROI reviews, and cross-functional collaboration with Tech Ops, Finance, and Legal to ensure smooth order processing.

Qualifications

• High school diploma or equivalent.
• 1-2 years coordinating between departments and customers in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Excel and Word.
• Billing application experience is a plus.
• Strong organizational, analytical, and problem-solving skills.

Responsibilities

• Communicate with large Carrier and Wholesale clients.
• Use MetaSolv to manage pre-sale serviceability, construction, and installation.
• Process orders in CSG, investigate billing disputes, and monitor installation.
• Create pre-sale ROI documents to determine serviceability for clients.
• Coordinate meetings with internal teams and escalate operational issues.
• Review contracts for order processing and review with Carrier Account Executives.

Skills

Excellent communication skills

Strong organizational skills

Problem-solving abilities

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Position: Associate IV, Carrier/Wholesale and National Accounts

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.

As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

Position Overview

Mediacom seeks a Carrier/Wholesale and National Account Sales processes at the national level. In this role, you will be responsible for account set up and address review in CSF and work closely with external parties to affect order process, serviceability information and contract execution. There is a focus on billing resolution, escalation of prospect and client issues, and report generation.

Company Benefits

• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !
• Training and professional development!
• Education Enrichment up to $5,000 per year for qualified employees!
• Employee Welness Program!
• Monthly bonus/commission potential!
• And much more!

Position Responsibilities

• Communicate with large Carrier and Wholesale clients.
• Work in MetaSolv to create, monitor, and coordinate pre-sale serviceability, construction and installation.
• Work in CSG to key cable modem orders, investigate billing disputes, and monitor installation process.
• Create/process pre-sale ROI docs to determine serviceability for clients.
• Work with Business Operations and Corporate Finance to monitor ROI and purchase order status.
• Coordinate customer meetings/interactions with internal teams (Tech Ops, Engineering, etc.)
• Escalate and resolve operational issues by contacting all responsible parties.
• Work with Enterprise billing team for monthly revenue status.
• Work with Carrier Account Executives to review contracts for order processing, disputes and escalations.
• Initiate approvals needed for contract execution on Wholesale/Carrier orders.
• Track customer contracts and collection of customer contribution for ROI forms
• Create/update and send contracts to customers.
• Work with legal as necessary to ensure appropriate contract process.
• Perform other duties as assigned.
• Requires regular attendance to report to work per assigned work schedule.

Position Requirements

• High school diploma or equivalent required.
• 1-2 years practical experience in coordinating and scheduling procedures between different departments and customers, in a fast-paced atmosphere.
• Excellent written and verbal communication skills.
• Demonstrated proficiency in Microsoft Excel and Word.
• Billing application experience a plus.
• Strong organizational, analytical, and problem-solving skills necessary.
• Knowledge of telecommunications industry helpful; ability to perform all duties and responsibilities as described in a full and successful manner.

Get to know us:

Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Our Awards:

Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.

Who you are matters here:

Mediacom Communications Corporation is an Equal Opportunity/Affirmative Action Employer. We are committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications Corporation prohibits discrimination and harassment based on race, national origin, religion, age, color, sex, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Disclaimer:

At Mediacom, sales roles salaries are expressed as total target compensation (TTC = base + commission). Base pay is one part of our total compensation package. This provides the opportunity to progress as you grow and develop within a role. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

This position pays a minimum of $35,000 and a maximum of $55,000 yearly.

Mediacom endeavors to make mediacomcable.com/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our careers website, please contact 845-443-2408. Any inquiries regarding employment application status, resume submittal, open positions and any other general inquiries will not receive a response.