Telesales Representative

Mediacom Communications; Gulf Breeze (FL); On-site; USD 10,000 - 21,000; Full time

Benefits offered by this job

Base pay + commission

Health, vision & dental insurance

Paid vacation & holidays

401K with match

Employee discounts

Education enrichment up to $5,000/year

Wellness program

Job summary

Mediacom Communications is seeking a Telesales Representative to handle inbound and outbound calls to sell services to residential customers. The role emphasizes commission-based earnings and a supportive benefits package.

You will contribute to sales growth, maintain customer records, and follow defined call flows in a fast-paced environment. The position requires a high school diploma or GED, strong verbal communication, and the ability to work independently with minimal supervision.

Qualifications

• Must have strong verbal communication skills.
• Self-motivated and able to work independently with minimal supervision.
• Ability to learn and use multiple computer applications simultaneously.
• Able to stay on-task with minimal supervision.
• Willing to follow a defined call flow.
• Adaptable to changing products, offers, policies, and processes.
• Regular attendance and reliability required.

Responsibilities

• Make follow up calls to close sales leads from various sources.
• Follow up on rescheduled or missed installations.
• Make outbound calls to upsell packages to existing or pending customers.
• Record call statuses and update records as needed.
• Sell services on inbound/outbound calls beyond initial contact.
• Perform other duties as assigned by Supervisor.

Skills

Strong verbal communication

Self-motivated

Multi-application software

Follow call flow

Independent work

Adaptability

Attendance

Composure under pressure

Education

High school diploma or GED

Job description

Who We Are

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.

Position: Telesales Representative

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

Position Overview

This commission-based sales position is focused on selling Mediacom services to residential customers on a variety of different types of inbound and outbound phone calls.

Company Benefits

• Base pay plus lucrative commission (uncapped) upon successful completion of training.
• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !
• Education Enrichment up to $5,000 per year for qualified employees!
• Employee Wellness Program!

Position Responsibilities

• Make follow up calls to close sales leads generated from a variety of sources.
• Make follow up calls to reschedule customers with cancelled or missed installations.
• Make outbound calls to existing customers or customers pending installation in effort to up-sell the customer’s package
• Record the statuses of each call, including updating spreadsheets or websites when necessary, depending on the type of call.
• Sell Mediacom services on a variety of other types of inbound and outbound calls
• Other duties as assigned by Supervisor

Position Requirements

• High school diploma or GED required.
• Strong verbal communication skills required.
• Self-motivated and works independently with minimal supervision required.
• Ability to learn and utilize multiple computer applications simultaneously required.
• Ability to stay on-task with minimal supervision required.
• Able and willing to follow a given call flow.
• Adaptable to always-changing products, offers, policies, software, and work methods.
• Consistently able to work a 5-day work schedule without unplanned absences.
• Regular Attendance required.

Get to know us:

Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Our Awards:

Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.

Who you are matters here:

Mediacom Communications Corporation is an Equal Opportunity/Affirmative Action Employer. We are committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications Corporation prohibits discrimination and harassment based on race, national origin, religion, age, color, sex, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Disclaimer:

When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

Pay range $7.25 - $15.22 plus commission

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