IT SYSTEMS TECHNICAL SPECIALIST

Maryland; Baltimore (MD); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Maryland Department of Health seeks an IT Systems Technical Specialist to lead business analysis for LTSSMaryland development. You will collaborate with stakeholders and vendors to define requirements and ensure delivery aligns with Medicaid objectives.

The role requires guiding the ADLC, assisting with testing, and ensuring system functionality meets business needs. Hybrid telework eligibility is noted.

Qualifications

• Seven years of experience designing, developing, testing, implementing and maintaining software throughout its lifecycle.
• Education substitution options include BS in IT or related fields with applicable experience.
• Experience with business analysis, requirements management, and Agile development encouraged.

Responsibilities

• Lead analysis, requirements gathering, and documentation for LTSSMaryland enhancements.
• Translate needs into functional specs, user stories, and acceptance criteria.
• Support all phases of the ADLC, including testing and release activities.
• Act as liaison between stakeholders and software vendors to align priorities.
• Validate functionality via testing, demos, and user acceptance testing.

Skills

Business analysis

Requirements gathering

Communication

Stakeholder engagement

Agile methodologies

Education

Bachelor's degree in IT/IS related field

High school diploma with 4 years IT experience

Tools

PMO tools

Software development lifecycle tools

Job description

Introduction

Agency Mission

Maryland's health depends on great technology.

Help us build it.

OET is the engine behind MDH - one team driving innovation across every department serving Maryland's most vulnerable residents.

We're looking for technologists ready to reimagine how public health works.

That’s our mission - backed by benefits and a team serious about getting it right.

Your skills. Maryland's health. Let’s build it together.

GRADE

STD0021

LOCATION OF POSITION

Maryland Department of Health

201 W. Preston Street

Baltimore, MD 21201

Main Purpose of Job

The IT Systems Technical Specialist serves as a lead business and systems analyst for LTSSMaryland development and enhancement initiatives. This position works closely with program stakeholders, business owners, and software development vendors to analyze business processes, define system requirements, and support the successful delivery of technology solutions aligned with Medicaid program objectives.

This position also guides stakeholders through the Application Development Life Cycle (ADLC), supports testing and validation activities, and ensures system functionality meets operational and business needs.

Please Note: This position is hybrid telework eligible.

POSITION DUTIES

• Lead business process analysis, requirements gathering, and documentation activities for LTSSMaryland system enhancements and development initiatives.
• Translate business needs into functional requirements, user stories, acceptance criteria, and system documentation for software development teams.
• Support all phases of the Application Development Life Cycle (ADLC), including requirements review, testing, sprint reviews, business validation, and release activities.
• Serve as a liaison between business stakeholders, program leadership, and software development vendors to ensure clear communication of requirements, priorities, and expectations.
• Validate delivered system functionality through testing, sprint demonstrations, and user acceptance testing (UAT) activities.
• Review vendor work orders, change requests, schedules, and deliverables and provide recommendations to program leadership regarding approval and scope management.
• Support backlog management, scope control, MVP definition, and alignment with existing system design and business priorities.
• Track project milestones, vendor deliverables, risks, and status updates using PMO tools and reporting processes.
• Provide subject matter expertise related to LTSSMaryland business operations, billing functionality, policy alignment, and Help Desk escalations.
• Perform other related duties as assigned in support of OET program objectives.

MINIMUM QUALIFICATIONS

Applicants must meet the minimum qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

Experience: Seven years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.

Notes:

• Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology for four years of the required experience.
• Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for four years of the required experience.
• Candidates may substitute experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages on a year-for-year basis for a high school education.
• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology and three years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

SELECTIVE QUALIFICATIONS

The preferred candidate must possess at least one (1) year of experience in analyzing and programming applications on large-scale or mid-tier computers (or LAN-based) with a minimum of one (1) year of design and programming of moderately complex IT system AND at least three (3) years experience working with Medicaid or related healthcare organization.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

• Experience supporting Medicaid, healthcare, or other large-scale government technology systems.
• Experience working with the MDH LTSSMaryland System.
• Experience with business analysis, requirements management, user acceptance testing, and Agile development methodologies.
• Experience working with software development vendors and cross-functional technical and business teams.
• Strong analytical, communication, and stakeholder engagement skills.
• Experience supporting system implementation, enhancement, or modernization initiatives in a regulated environment.

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).

Complete applications must be submitted by the closing date. Information submitted after this date will not be added.

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

STATE OF MARYLAND BENEFITS

People with disabilities and bilingual candidates are encouraged to apply.

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.