Associate IT Support & Service Analyst

Ruan; Des Moines (IA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life

401k

Paid Time off

Job summary

Ruan is seeking a full-time onsite IT Support Specialist in Des Moines, IA to troubleshoot and resolve basic IT issues, manage records, and participate in on-call rotations outside core hours. You will work with hardware, software, networking, databases, and web applications while upholding our values of integrity, safety, and customer service.

Education is HS diploma or equivalent; IT certifications are a plus.

Qualifications

• HS diploma or equivalent.
• Customer service experience or relevant IT certifications.

Responsibilities

• Troubleshoot, resolve, and escalate IT issues.
• Create and maintain accurate records and technical documentation.
• Cross-train with team members on technical tasks.
• Perform other specialized tasks per career development plans.

Skills

Customer service

IT certifications

Basic IT knowledge

Education

High School Diploma/GED

Job description

This is a full-time position working onsite in Des Moines, IA.

Assess and troubleshoot basic support issues while applying understanding of modern software, hardware, systems, and applications. Participate in on-call rotation for support outside of core hours.

Responsibilities:

• Troubleshoot, resolve, and elevate IT issues. Fulfill IT requests.
• Create and maintain accurate records and technical documentation.
• Perform technical cross-training with team members.
• Perform other specialized tasks in relation to established career development plans.

Job Requirements/Minimum Qualifications:

Education: High School Diploma/GED or equivalent work experience.

Type of Experience: customer service experience or relevant IT certifications.

Required Knowledge, Skills, Abilities:

• Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
• Must be able to meet behavioral expectations and perform in alignment with our guiding principles: safety, people, customer, performance, and continuous improvement.
• Basic knowledge of hardware, software, networking, database, and web applications. Customer service skills.

Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time off.

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