Associate IT Consultant - Onsite Infrastructure & Support

Sigma Information Group, Inc.; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Long-term disability

Paid vacation

Paid holidays

SIMPLE IRA for eligible employees

Stocked snack bar

Company-sponsored outings

Fitness center onsite

Job summary

Sigma Information Group, Inc. seeks an Associate Consultant to perform critical infrastructure tasks and provide Tier 1/2 support to clients.

You will configure new computers for deployment, assist consultants, and install software including Microsoft Office both in-house and at client offices. This role involves hardware handling, basic networking knowledge, and on-site client engagements in the Austin area.

Qualifications

• Experience in IT consultancy or MSP environments preferred.
• Familiarity with modern operating systems.
• Basic knowledge of networking and security concepts.
• Ability to handle hardware upgrades and basic troubleshooting.

Responsibilities

• Use reporting tools to evaluate alerts and escalate to the appropriate Consultant.
• Inspect upcoming expiry items and coordinate with Consultants.
• Complete client infrastructure management tasks per schedule.
• Visually check server patch status, backups, logs, antivirus, email, and hardware.
• Provide automated remote monitoring of backups, ping status, and disk space.
• Unpack, patch, and test new client computers; install software as needed.
• Deliver, install, and test computers, peripherals, and devices as directed.
• Resolve Tier 1 and Tier 2 support requests, including virus scans/removals and password resets.
• Keep equipment organized and accessible; log time spent on client and internal work.
• Seek assistance when needed and escalate to Consultant or VP, Operations.

Skills

IT support

Customer service

Problem escalation

Networking basics

Hardware handling

Virus removal

Job description

Sigma Information Group, Inc. seeks an Associate Consultant to perform critical infrastructure tasks and provide Tier 1/2 support to clients.

You will configure new computers for deployment, assist consultants, and install software including Microsoft Office both in-house and at client offices. This role involves hardware handling, basic networking knowledge, and on-site client engagements in the Austin area.