Associate Consultant

Sigma Information Group, Inc.; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Long-term disability

Paid vacation

Paid holidays

SIMPLE IRA for eligible employees

Stocked snack bar

Company-sponsored outings

Fitness center onsite

Job summary

Sigma Information Group, Inc. seeks an Associate Consultant to perform critical infrastructure tasks and provide Tier 1/2 support to clients.

You will configure new computers for deployment, assist consultants, and install software including Microsoft Office both in-house and at client offices. This role involves hardware handling, basic networking knowledge, and on-site client engagements in the Austin area.

Qualifications

• Experience in IT consultancy or MSP environments preferred.
• Familiarity with modern operating systems.
• Basic knowledge of networking and security concepts.
• Ability to handle hardware upgrades and basic troubleshooting.

Responsibilities

• Use reporting tools to evaluate alerts and escalate to the appropriate Consultant.
• Inspect upcoming expiry items and coordinate with Consultants.
• Complete client infrastructure management tasks per schedule.
• Visually check server patch status, backups, logs, antivirus, email, and hardware.
• Provide automated remote monitoring of backups, ping status, and disk space.
• Unpack, patch, and test new client computers; install software as needed.
• Deliver, install, and test computers, peripherals, and devices as directed.
• Resolve Tier 1 and Tier 2 support requests, including virus scans/removals and password resets.
• Keep equipment organized and accessible; log time spent on client and internal work.
• Seek assistance when needed and escalate to Consultant or VP, Operations.

Skills

IT support

Customer service

Problem escalation

Networking basics

Hardware handling

Virus removal

Job description

About the Role:

The Associate Consultant completes critical infrastructure management tasks, provides Tier 1 and Tier 2 support to clients, and configures new computers for deployment. This role assists Sigma consultants in the completion of various skill/experience-appropriate tasks both in-house and at our clients' offices, including new computer/device installation, peripheral connections, and networking cabling. Other work includes assembling equipment quotations, monitoring alert conditions, and interfacing with Sigma vendors.

Responsibilities

• Using a range of reporting tools, evaluate alerts and sub-optimal conditions and escalates to the appropriate Consultant.
• Provide daily inspection of upcoming expiry items and communicate with appropriate Consultants.
• Based on predefined schedules, complete client infrastructure management tasks.
• Visually inspect server patch status, backups, logs, anti-virus, email, and hardware checks.
• Provide automated remote monitoring of backups, ping status, disk space, etc.
• Under Consultant direction and following client-specific procedures, unpack, patch, and test new client computers (workstations and laptops). If required, install various software applications, including Microsoft Office.
• Deliver, install, and test computers, peripherals, and other devices as directed by Consultant.
• As directed, take ownership for resolving Tier 1 and Tier 2 support requests, including virus scans/removals, password resets, and device problems (printers, mice, monitors).
• Ensure equipment and parts are well organized, identified, and easily accessible.
• Enter tickets for time spent on both client and Sigma (internal) work.
• Seek assistance in solving client problem from sponsoring Consultant, and if unable to quickly determine the course of resolution, escalates to Consultant or VP, Operations.

Requirements

• Prior experience handling multiple customers at an IT consultancy or MSP a big plus
• Familiarity with modern operating systems
• Basic knowledge of networking and security concepts
• Comfortable with handling computer hardware, including adding additional RAM and replacing hard drives, video cards, and network cards
• Capable of basic problem identification/escalation and providing basic technical support, including virus removal and software installation
• Physically capable of picking up and moving computer hardware
• Strong desire to build skill-set through self-directed education and coursework that lead desirable certifications
• Aspiration to become a full-time Sigma consultant
• Must reside in Austin, TX, or the surrounding area in order to accommodate client onsite visits

Preferred Technical Skills/Knowledge

• Remote access technologies (VPN and RDS)
• Windows Server
• Active Directory
• File Systems and Shares
• Printers
• Mac and Windows Client Operating Systems
• Basic networking concepts (DNS, DHCP, NAT, subnets)
• Microsoft 365 and Related Technologies – Exchange Online, SharePoint, Teams
• Mobile devices (iOS, Android)

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Long-term disability
• Paid vacation
• Paid holidays
• SIMPLE IRA for eligible employees
• Stocked snack bar
• Company-sponsored outings
• Fitness center onsite