Associate Information Technology Consultant - Full Time

Sigma Information Group, Inc.; Austin (TX); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Long-term disability

Paid vacation

Paid holidays

Simple IRA (401K equivalent)

Company sponsored outings

Fitness center onsite

Job summary

A leading IT consultancy in Austin seeks an Associate Information Technology Consultant to support clients with infrastructure management, technical support, and system installations. This full-time role requires a Bachelor's degree in Computer Science and offers a pathway to becoming a full-time consultant. Candidates should possess strong technical skills and a passion for continuous learning.

Qualifications

• Familiarity with modern operating systems and networking basics.
• Experience in Tier 1 and Tier 2 support is a plus.
• Desire to gain certifications and advance to full-time consultant.

Responsibilities

• Provide Tier 1 and Tier 2 support to clients and manage equipment deployment.
• Evaluate alerts and escalate issues to senior consultants.
• Assist with the installation and testing of new computers and hardware.

Skills

Technical Support

Networking Concepts

Problem Identification

Computer Hardware Handling

Education

Bachelor's degree in Computer Science or related field

Tools

Remote access technologies

Windows Server

Active Directory

Microsoft 365

Job description

Associate Information Technology Consultant - Full Time

Seeking an experienced technical consultant to develop hands-on skills and technical proficiency to grow into a future consultant position in Austin, TX. The ideal candidate will have a Bachelor's degree or equivalent in Computer Science or related field and familiarity with modern operating systems.

About the Role:

The Associate Consultant completes critical infrastructure management tasks, provides Tier 1 and Tier 2 support to clients and configures new computers for deployment. This role assists Sigma consultants in the completion of various skill/experience-appropriate tasks both in-house and at our clients' offices, including new computer/device installation, peripheral connections and networking cabling. Other work includes assembling equipment quotations, monitoring alert conditions and interfacing with Sigma vendors.

Responsibilities

• Using a range of reporting tools, evaluate alerts and sub-optimal conditions and escalate to appropriate Consultant.
• Provide daily inspection of upcoming expiry items and communicate with appropriate Consultants.
• Based on predefined schedules, complete client infrastructure management tasks.
• Visually inspect server patch status, backups, logs, anti-virus, email and hardware checks.
• Provide automated remote monitoring of backups, ping status, disk space, etc.
• Under Consultant direction and following client-specific procedures, unpack, patch and test new client computers (workstations and laptops). If required, install various software applications including Microsoft Office.
• Deliver, install and test computers, peripherals and other devices as directed by Consultant.
• As directed, take ownership for resolving Tier 1 and Tier 2 support requests, including; virus scans/removals, password resets and device problems (printers, mice, monitors).
• Ensure equipment and parts are well organized, identified and easily accessible.
• Enter tickets for time spent on both client and Sigma (internal) work.
• Seek assistance in solving client problem from sponsoring Consultant and if unable to quickly determine course of resolution, escalate to Consultant or VP, Operations.

Requirements

• Prior experience handling multiple customers at an IT consultancy or MSP a big plus
• Familiarity with modern operating systems
• Basic knowledge of networking and security concepts
• Comfortable with handling computer hardware including adding additional RAM and replacing hard drives, video cards and network cards
• Capable of basic problem identification/escalation and providing basic technical support including virus removal and software installation
• Physically capable of picking up and moving computer hardware
• Strong desire to build skill-set through self-directed education and coursework that lead desirable certifications
• Aspiration to become full-time Sigma consultant
• Must reside in Austin, TX or the surrounding area in order to accommodate client onsite visits

Preferred Technical Skills/Knowledge

• Remote access technologies (VPN and RDS)
• Windows Server
• Active Directory
• File Systems and Shares
• Printers
• Mac and Windows Client Operating Systems
• Basic networking concepts (DNS, DHCP, NAT, subnets)
• Microsoft 365 and Related Technologies – Exchange Online, SharePoint, Teams
• Medical, dental, and vision insurance
• Life insurance
• Long-term disability
• Paid vacation
• Paid holidays
• Simple IRA (401K equivalent) for eligible employees
• Company sponsored outings
• Fitness center onsite

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Sigma Information Group, Inc. by 2x

General - Interested in future opportunities?

Systems Administrator/IT Consultant Full Time

Spring Willow Creek, TX $21.50 - $32.81 2 weeks ago

Information Technology Specialist (Application Software)

Category Manager - Information Technology

SYSTEMS ADMIN IV - Board of Pardons and Paroles In

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.