Associate Implementation Manager

Vts; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) plan

Comprehensive health benefits

Education stipend

Flexible PTO policy

Quarterly happy hours

Wellness events

Job summary

Vts is hiring an Associate Implementation Manager to support clients and internal teams through onboarding and early adoption. This entry-level role focuses on driving efficiency through AI and cross-functional collaboration within a fast-moving environment.

The ideal candidate is a structured thinker and strong communicator looking to make an impact while mastering implementations. The position requires four days in the New York office and offers valuable benefits, including a salary range of $65,000 to $90,000.

Qualifications

• Used LLM or automation tools for personal projects.
• Ability to turn ambiguous problems into organized plans.
• Can write clear updates and run client calls independently.

Responsibilities

• Drive efficiency using AI tools to automate tasks.
• Manage project timelines from kickoff to go-live.
• Work cross-functionally with various teams.

Skills

AI Forward

Structured Thinker

Strong Communicator

Multitasker

Growth-Oriented

Tools

Automation tools

Spreadsheets

Job description

As we continue to revolutionize the commercial real estate industry, we're hiring an Associate Implementation Manager to join our team. This is an entry-level role built for someone ready to take things on and grow fast. You'll be embedded in a fast-moving implementation org, supporting clients and internal teams through onboarding, approval, and early adoption. You'll work cross-functionally to ensure a seamless experience from pre-sale through ongoing support, and you'll do it with an AI-first mindset, leaning on modern tools to work smarter, not harder.

Please note that this opportunity is located in New York, NY, and requires this hire to work from our office four days a week.

What you'll do

• Drive Efficiency with AI - Approach every task with an AI-first mindset. Look for opportunities to leverage AI & Automation Tools to automate data collection, streamline workflows, and reduce manual lift.
• Project Execution Partnership - Partner on projects to plan, schedule, and manage project timelines from kickoff through portfolio go-live. Facilitate recurring project management meetings, build bespoke implementation plans tailored to client goals, and ensure each project lands on time, within scope, and against the right outcomes.
• Handle Varied Scope - Move between data onboarding, client-specific implementation plans, and internal projects without losing momentum. You'll juggle multiple priorities and know when to ask for help versus push through.
• Cross-Functional Collaboration - Work closely with Sales, Solutions, Customer Success, and Support to ensure a consistent client experience from pre-sale through ongoing support.
• Develop Toward Client Mastery - Actively participate in internal team strategy and project management meetings to hone VTS Best Practices toward managing client expectations and milestones, with a clear path to owning your own accounts.

What makes you a great fit?

• AI Forward - You've used LLM & or automation tools like n8n, Cursor, or to automate or accelerate your own work, even on personal projects.
• Structured Thinker - You turn ambiguous problems into organized plans. You're comfortable with spreadsheets, models, and data, and you ask the right questions before jumping into execution.
• Strong Communicator - You can write a clear status update, run a 30-minute client call with minimal guidance from a senior IM in the room, and know when to elevate.
• Multitasker - You thrive in fast-paced environments and can juggle multiple internal priorities without dropping the ball.
• Growth-Oriented - You're looking for a foot-in-the-door role where you can master the product internally before eventually leading your own client accounts.

What Success Looks Like

First 6 months: You've shadowed senior IMs across the full implementation lifecycle, taken ownership of data onboarding for at least one client, and built or contributed to at least one AI-driven workflow that saves the team measurable time.

First 12 months: You're running smaller client implementations independently, facilitating client meetings without a senior IM, and recognized cross-functionally as the go-to for at least one part of the implementation process.

Benefits

• Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
• Be Customer Obsessed - VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - quarterly happy hours, wellness events, clubs, and team lunches!
• Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
• Move as One - We work in an open floor plan to promote cross-functional collaboration.
• Take Ownership - Be an owner of the company you’re building with our equity packages.
• Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!

Pay Transparency

At VTS, we pride ourselves on articulating a clear and transparent philosophy around equitable, impartial compensation that will allow us to recruit and retain an exceptional team. The base salary is market-driven at the time of offer and is based on tier 1 market data. The salary for this role will range between $65,000 and $90,000 and is determined by several factors, including your skills, prior relevant experience, quality of interviews, leveling, and geography.

EEO Guidelines

VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All your information will be kept confidential according to EEO guidelines. For more information about what we collect and how we use it, please refer to the Candidate Privacy Statement.

If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know at [e-mail]