Associate III - IT Support

Ingram Micro Inc; Hazleton (Luzerne County); On-site; USD 50,000 - 79,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan with company match

Paid time off

Parental leave

Job summary

Ingram Micro Inc. is seeking a seasoned IT Support Specialist for our Hazleton, PA office. You will monitor, troubleshoot, and maintain IT solutions for the office, facilities, and remote users.

Responsibilities include server/network deployment, AD and Windows Server tasks, and desktop/laptop troubleshooting. You will analyze issues, coordinate with IT teams, and provide remote/onsite support across the U.S.

Qualifications

• Two-year college degree or equivalent combination of education and experience.
• Proven experience in IT operations or technical support.
• Experience with PC/Laptop repair and troubleshooting.
• Basic network/server knowledge for troubleshooting.

Responsibilities

• Monitor, troubleshoot, and maintain IT solutions at the office, facility, and remote users.
• Assist with server and network deployment and knowledge of network security.
• Provide desktop/laptop support and network/server issue resolution.
• Analyze computer issues and determine best corrective action.
• Support U.S. facilities and associates onsite and remotely.

Skills

Technical support

Network troubleshooting

Server maintenance

Active Directory

PC/Laptop repair

Microsoft Office

Education

Two-year college degree

Tools

Active Directory

Windows Server

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at www.ingrammicro.com Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This position is onsite at our Hazleton, PA office.

Your Role:

• Seasoned individual contributor working as a technical support subject matter expert.
• Responsible for the monitoring, troubleshooting and maintenance of all IT solutions at supported Office, facility, as well as remote users.
• Experience with network and servers’ equipment with knowledge of network security, as well as assisting with server and network deployment experience.
• Working knowledge of basic, intermediate, and advanced Desktop/Laptop troubleshooting and assisting with network and server issues.
• Analyze computer issues and quickly develop the best course of action.
• Knowledge of Microsoft Suite and various productivity software.
• Assist onsite and remotely to support other facilities and associates within the US.
• Works under limited supervision for routine situations.
• Problems typically are not routine and require analysis to understand.
• Makes minor adjustments to working methods.
• Explains practices, procedures, and policies to reach agreements with others outside of the job area.
• Provides technical support and collaborates with various IT functions to complete IT projects.
• Assist with UAT testing and troubleshooting post change implementation.
• Proficient in the various competencies relevant to their job.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
• Ability to lift a minimum of 50 lbs.
• Works independently within established procedures associated with the specific job function.
• Normally receives little instruction on daily work.
• Determines methods and procedures for new assignments.

What you bring to the role:

• Two-year college degree or equivalent combination of education and experience required.
• 3 + years of experience in IT Operations or similar area of technical support.
• Substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• Experience with PC/Laptop repair and troubleshooting.
• Basic network and server knowledge to assist in troubleshooting and repairs (replace bad disk drive, replace memory, restart server).
• Experience with Active Directory for Windows servers.
• Experience with Warehouse Automation Systems is a plus.

The typical base pay range for this role across the U.S. is USD $49,500.00 - $79,200.00 per year. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range. At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance.

U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

With us, you’ll make technology happen in surprising ways. It’ll be a fun journey! Learn more at http://careers.ingrammicro.com

What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.