Technical Solutions Engineer

Ingram Micro Inc; Buffalo (NY); Hybrid; USD 89,700 - 143,500; Full time

Job summary

Ingram Micro Inc. in the United States is seeking a Solutions Engineer to provide pre-sales consultation, technical enablement, training, and education to partners.

You will help them build, enhance, and grow their practices with cybersecurity, hardware, software, cloud, and other advanced solutions. This hybrid role requires strong relationship-building, the ability to translate technical concepts into business value, and collaboration with sales teams.

Qualifications

• Experience in pre-sales engineering, solutions engineering, technical enablement, or technical consulting.
• Prior experience with cybersecurity solutions in a multi-vendor tech environment.
• Ability to translate technical concepts into clear business value for partner teams and decision-makers.
• Interest in emerging technologies, market trends, vendor solutions, and high-margin services.
• Strong relationship-building skills to earn trusted advisor status with partners, resellers, vendors, and internal teams.

Responsibilities

• Provide pre-sales consultation, technical enablement, training, and education to partners to help them build, enhance, and grow their practices with Ingram Micro.
• Proactively introduce, demonstrate, and train partners on modern business needs, market trends, and vendor solutions.
• Help partners become proactive, profitable, and services-driven trusted advisors to their end-user customers.
• Build trusted relationships with reseller and vendor stakeholders to support collaboration, business planning, and growth.
• Educate partners on best-in-class IT solutions, focusing on increasing technical proficiency and winning more business.
• Understand each partner's sales organization, identify key decision-makers, and engage them with guidance.
• Provide thought leadership and practical guidance to accelerate growth through Ingram Micro.
• Partner with internal sales teams to support opportunities across cybersecurity, hardware, software, cloud, networking, and infrastructure.

Skills

Pre-sales engineering

Solutions engineering

Technical enablement

Cybersecurity solutions

Business value translation

Relationship-building

Emerging technologies

Senior stakeholder communication

Education

Bachelor's degree

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at www.ingrammicro.com

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

Help partners build what's next.

Ingram Micro helps businesses access the technology, expertise, and solutions they need to grow. We help partners navigate evolving technology areas such as cybersecurity, cloud, networking, AI, infrastructure, hardware, software, and other advanced solutions.

Technology is moving quickly, and our teams are helping partners stay ahead.

How our team works

The Solutions Engineering team works directly with partners to provide pre-sales consultation, technical enablement, training, and education that helps them build or expand their practices around cybersecurity, hardware, software, and other emerging vendor solutions.

Sometimes that means helping design solutions. Sometimes it means guiding partner conversations, demonstrating market opportunities, enabling sales teams, or helping partners translate technical capabilities into business outcomes.

It's a collaborative role where technical knowledge, business acumen, and relationship-building skills matter equally.

This role is hybrid - 3 days/week onsite - and can be based at any of the following office locations:

Buffalo, NY

Irvine, CA

Scottsdale, AZ

Greer, SC

Our values in action

The ideal candidate is curious, collaborative, and always learning. In this role, you'll work with people across countries and technologies, share ideas openly, and help partners feel more confident navigating complex solutions.

What you'll do

• Provide pre-sales consultation, technical enablement, training, and education to partners to help them build, enhance, and grow their practices with Ingram Micro.
• Proactively introduce, demonstrate, and train partners on modern business needs, desired outcomes, market trends, emerging technologies, vendor solutions, and high-margin professional services.
• Help partners become more proactive, profitable, and services-driven trusted advisors to their end-user customers.
• Build trusted relationships with reseller and vendor stakeholders to support transparent collaboration, business planning, and growth.
• Comprehensively educate partners on best-in-class IT solutions, with a focus on raising their technical proficiency and helping them win more business.
• Understand each partner's sales organization, identify key decision-makers and technical stakeholders, and engage them with relevant guidance.
• Provide thought leadership, strategic advice, and practical guidance that influences partners to invest in accelerating growth through Ingram Micro.
• Partner closely with internal sales teams to support customer opportunities across cybersecurity, hardware, software, cloud, networking, infrastructure, and other advanced solution areas.

What you bring to the role

• Experience in pre-sales engineering, solutions engineering, technical enablement, or technical consulting.
• Prior experience with cybersecurity solutions, including hardware and software technologies, within a multi-vendor technology environment.
• Ability to translate technical concepts into clear business value for partner sales teams, technical stakeholders, and decision-makers.
• Interest in emerging technologies, market trends, vendor solutions, and high-margin professional services.
• Strong relationship-building skills with the ability to earn trusted advisor status with partners, resellers, vendors, and internal teams.
• General proficiency with the tools, systems, and procedures needed to perform the role, with the ability to consult with senior or specialist team members on more complex technical issues.
• Advanced badges or certifications in cybersecurity, networking, infrastructure, or other advanced solution technology categories are preferred.
• A four-year college degree, or additional related experience, with 3+ years of functional experience, including at least 1 year of role‑specific experience.

Your growth with us

You'll work with advanced cybersecurity, hardware, software, and strategic vendor solutions while building technical expertise, trusted partner relationships, and visibility across the business. Let's shape tomorrow.

#LI-Hybrid

The typical base pay range for this role across the U.S. is USD $89,700.00 - $143,500.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.