Associate II or III - Underwriting - Auxiliary

First Insurance Company of Hawaii; Honolulu (HI); On-site; USD 36,000 - 48,500; Full time

Benefits offered by this job

Profit-sharing

Health benefits

401(k) with company match

Tuition assistance

Paid time off

Job summary

First Insurance Company of Hawaii is seeking a detail-oriented clerical associate to support multiple departments with submissions, renewals, and AOR processing. You will review submissions, update Salesforce, and handle AOR requests per SOPs, ensuring accurate premium audits and document management.

Strong English communication, teamwork, and multitasking are essential. This role emphasizes collaboration across departments, attention to detail, and timely task completion in a Hawaii-based

Qualifications

• High School diploma or equivalent.
• Basic proficiency in Microsoft Office Programs (Word, Excel, and Outlook).
• Keyboard 35+ WPM.
• Ability to prioritize work and multitask to meet deadlines.
• Excellent verbal and written communication skills.
• Team player with a positive attitude.
• Ability to collaborate with others across departments.
• High attention to detail.

Responsibilities

• Provides clerical support to various departments in processing of Submissions, Renewals, and Agent of Record (AORs).
• Review Submission for clearance and update Salesforce.
• Review and clear AORs requests and handle them according to Standard Operating Procedures.
• Premium Audit: Print, assembly, update system and distribution.
• Review renewal instructions and distribute accordingly.
• Typing, printing, updating various Policy documents as requested by the Underwriters, Commercial Operations or Agencies.
• Scanning hard copy documents to appropriate files.
• Other tasks as assigned by Supervisor.

Skills

Typing 35+ WPM

Verbal and written communication

Team player

Attention to detail

Multitasking

Cross-department collaboration

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Join our purpose-driven team and make a difference in people’s lives. We offer flexible work options and professional development opportunities in Hawaii and beyond to help you thrive both personally and professionally. Be a part of a local team that is dedicated to helping others in their time of need and make a meaningful impact every day. At First Insurance Company of Hawaii, we meet challenges and opportunities creatively and collaboratively. We pride ourselves on our inclusive company culture and core values: Respect, Integrity, Creating the Future for our Company and Community, and Excellence in Customer Service.

*This position is located on the island of Oahu and candidates must work in the state of Hawaii upon hire*

Typical duties include but are not limited to:

• Provides clerical support to various departments in processing of Submissions, Renewals, and Agent of Record (AORs)
• Review Submission for clearance and update Salesforce.
• Review and clear AORs requests and handle them according to Standard Operating Procedures
• Premium Audit: Print, assembly, update system and distribution.
• Review renewal instructions and distribute accordingly
• Typing, printing, updating various Policy documents as requested by the Underwriters, Commercial Operations or Agencies
• Scanning hard copy documents to appropriate files
• Other tasks as assigned by Supervisor

Qualifications / Experience:

• High School diploma or equivalent
• Basic proficiency in Microsoft Office Programs (Word, Excel, and Outlook)
• Keyboard 35+ WPM
• Ability to prioritize work and multitask to meet deadlines
• Excellent verbal and written communication skills
• Team player with a positive attitude
• Ability to collaborate with others across departments
• High attention to detail

Associate II (along with the above qualifications):

Associate III (along with the above qualifications):

• 2+ years general office experience

Additional Preferred Qualifications:

• 1 to 2 years of P&C insurance experience

Special Circumstances:

• Occasional overtime may be required
• $36,000 to 48,500 annually

We offer profit-sharing, comprehensive health benefits, generous parental and family leave, attractive time off benefits (vacation/floating holiday/sick/observed holidays), tuition assistance, a 401(k) savings plan with company match, a discounted insurance rate, life and disability insurance options, and more!

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.