CUW Manager

Starrcohawaii; Honolulu, Northern (HI, KY); Hybrid; USD 118,000 - 165,000; Full time

Benefits offered by this job

Profit-sharing

Health benefits

Family leave

Tuition assistance

401(k) with company match

Job summary

First Insurance Company of Hawaii is seeking a CUW Manager in Honolulu to lead the Commercial Underwriters, drive performance, and develop talent across the unit. You will supervise audits, ensure compliance, and collaborate with other CUW leads on process improvements.

The role requires extensive multi-line commercial underwriting experience and prior management responsibilities, with a focus on staff development, customer service, and operational efficiency.

Qualifications

• 4-year College Degree; may substitute 4 years of CUW experience
• Minimum 7 years multi-line commercial underwriting experience with the ability to underwrite all major lines of FICOH business (WC, Property, GL, Commercial Auto)
• 4 years experience serving in a managerial role with direct responsibility for the performance of a work unit or department
• Proficient in common MicroSoft application (Word, Excel, PowerPoint, email)

Responsibilities

• Lead and develop the Commercial Underwriters. Provide guidance, training and feedback to improve and develop their skills and proficiency.
• Production: Provide recommendations and implement ways to grow and write new business and or improve profitability.
• Serve as CUW Lead or SME for Commercial Lines or other Dept. projects. Draft requests, provide business requirements, research and analyze issues, review QA results, develop work processes and products and make recommendations.
• Maintain and ensure compliance of Commercial UW guidelines, SOPs, SLAs and authority levels.
• Work with other CUW managers to oversee the file audit process including completion of audits and addressing issues promptly.

Skills

Leadership

Underwriting

Process improvement

Customer service

Training

Education

4-year College Degree

Tools

MS Office

Guidewire

Job description

CUW Manager

2026-08-24 Philadelphia Insurance Companies Honolulu, HI

Join our purpose-driven team and make a difference in people's lives. We offer flexible work options and professional development opportunities in Hawaii and beyond to help you thrive both personally and professionally. Be a part of a local team that is dedicated to helping others in their time of need and make a meaningful impact every day. At First Insurance Company of Hawaii, we meet challenges and opportunities creatively and collaboratively. We pride ourselves on our inclusive company culture and core values: Respect, Integrity, Creating the Future for our Company and Community, and Excellence in Customer Service.

Job Summary: Responsible for working with the Commercial Underwriting (CUW) management team to lead the Commercial Underwriters. Promotes teamwork and collaboration, values and respects differences, drives for results, develops talent (coach, train, provide feedback to staff) and is customer focused. Technical file reviews include self audits, diary and granting authority. Develop ways to improve service or work processes. Provide technical expertise and training to those outside the unit (i.e. other units within the company, agencies or producers).

Typical duties include but are not limited to:

• Lead and develop the Commercial Underwriters. Provide guidance, training and feedback to improve and develop their skills and proficiency. Also includes providing technical expertise and training to other internal associates or external customers.

• Production: Provide recommendations and implement ways to grow and write new business and or improve profitability. Continually improve processes to ensure efficiency and excellent customer service to our customers. Provide excellent customer service to internal and external customers

• Serve as CUW Lead or Subject Matter Expert (SME) for Commercial Lines or other Dept. projects. This includes drafting requests, providing business requirements, researching and analyzing issues, reviewing QA results, develop work processes and products and make recommendations.

• Maintain and ensure compliance of Commercial UW guidelines, standard operating procedures, service level agreements (SLAs) and authority levels.

• Work with other CUW managers to oversee the file audit process including completion of audits and addressing any issues in a timely manner

Qualifications / Experience:

• 4-year College Degree; may substitute 4 years of CUW experience

• Minimum 7 years multi-line commercial underwriting experience with the ability to underwrite all major lines of FICOH business (WC, Property, GL, Commercial Auto)

• 4 years experience serving in a managerial role with direct responsibility for the performance of a work unit or department

• Proficient in common MicroSoft application (Word, Excel, PowerPoint, email)

Additional Qualifications Preferred:

• Insurance designation(s)

• Experience with Guidewire

• Relationship with Hawaii Insurance Agencies

Salary: $118,000 – $164,600 annually

Salary offer is based on a number of factors such as job-related knowledge , skills and experience. Our company offers a competitive benefits package and bonus eligibility on top of base.

Benefits: We offer profit-sharing, comprehensive health benefits, generous parental and family leave, attractive time off benefits (vacation/floating holiday/sick/observed holidays), tuition assistance, a 401(k) savings plan with company match, a discounted insurance rate, life and disability insurance options, and more!

EEO Statement: Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.

REQNUMBER: 10000668