Associate III or Senior Associate - Billing

FICOH LTD; United States; On-site; USD 39,000 - 55,800; Full time

Benefits offered by this job

Profit sharing

Comprehensive health benefits

Generous parental and family leave

Tuition assistance

401(k) savings plan with company match

Discounted insurance rate

Life and disability insurance options

Job summary

FICOH LTD is seeking a proactive candidate to maintain receivables, manage customer inquiries, and ensure compliance.

The ideal candidate has strong communication skills and can work well under pressure in a dynamic environment. A high school diploma with significant office experience is required. The position offers a competitive salary of $39,000 to $55,800 annually and benefits including profit sharing and comprehensive health options.

Qualifications

• Ability to adapt to changing circumstances.
• Performs well under pressure and meets deadlines.
• Manages high volume of work in a multi-task environment.

Responsibilities

• Maintain direct bill receivables and correspond with associates on receivables.
• Research and respond to customer inquiries via phone or email.
• Identify and resolve policy and billing issues.
• Prepare Journal Entries and perform SOX compliance duties.

Skills

Keyboard 35+ wpm

MS Office applications (Word, Excel, Outlook, Adobe Acrobat)

Oral and written communication

Customer service skills

Team player with good work ethics

Strong critical thinking

Education

High school diploma

2-year college degree (or equivalent)

Job description

Responsibilities

• Maintain direct bill receivables and correspond with business associates on open receivables
• Research and respond to customer inquiries via phone or email
• Identify and resolve policy and billing issues
• Analyze and interpret various accounting journals, policies, and procedures
• Prepare Journal Entries
• Perform SOX compliance duties
• Other duties as assigned by Supervisor(s)

Qualifications

• Keyboard 35+ wpm
• Basic proficiency of MS Office applications (Word, Excel, Outlook, Adobe Acrobat)
• Excellent oral and written communication skills with strong relationship building abilities
• Customer service skills – professional telephone etiquette, empathetic communicator, problem‑solving and analytical abilities
• Team player with good work ethics
• Ability to adapt to changing circumstances
• Performs well under pressure, meets deadlines, and completes tasks promptly and reliably
• Manages high volume of work in a multi‑task environment
• Strong critical thinking and problem‑solving skills

Experience

• Associate III – High school diploma and 2 years general office experience
• Senior Associate – 2‑year college degree (or equivalent) and 3 years general office experience

Preferred Qualifications

• Accounts receivable, collections and/or insurance experience
• Guidewire Billing Center experience

Special Circumstances

• May require periodic overtime
• Location requirement: candidates must work in the state of Hawaii upon hire (Oahu)

Salary

$39,000 to $55,800 annually.

Benefits

• Profit sharing
• Comprehensive health benefits
• Generous parental and family leave
• Attractive time‑off benefits (vacation, floating holiday, sick, observed holidays)
• Tuition assistance
• 401(k) savings plan with company match
• Discounted insurance rate
• Life and disability insurance options

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.