Warehouse and Branch Operations

Chamberlain Group; North Carolina; On-site; USD 26,000 - 40,000; Full time

Job summary

Chamberlain Group’s Controlled Products Systems Group (CPSG) is seeking an on-site Warehouse/Branch Operations staff member to handle order entry, customer inquiries, and distribution tasks across multiple branches. You will maintain CRM-driven communications, assist with inventory, and ensure timely, accurate processing of customer orders.

The role requires at least a high school diploma, 2 years in customer care within manufacturing or distribution, strong communication and problem-solving

Qualifications

• High school diploma/GED required.
• Minimum of 2 years customer care experience in manufacturing or distribution.
• Excellent communication, organization and problem-solving skills; strong computer skills.
• Preferred: Some college or equivalent experience; Proficiency in Spanish.
• Contribute to team efforts and related projects as needed.
• Lift up to 50 pounds and push/pull up to 100 pounds.
• Ability to stand, walk, and sit.
• Ability to use hand/finger tools; reach with hands and arms.
• Ability to climb/balance; stoop/kneel/bend/crouch/crawl.

Responsibilities

• Maintain daily telephone contact with customers about product information and availability.
• Enter orders and expedite per processes; respond to customer requests to ensure service.
• Follow-up on orders; relay shipping information; use CRM to create and maintain reports.
• Process customer claims and disputes; route emails to the appropriate branch staff.
• Maintain safety and quality; ensure a clean, safe working environment.
• Assist with inventory tracking, restocking and branch duties.
• Greet will-call customers and ensure expeditious order completion.
• Review dealer web orders to determine special handling needs.
• Operate forklift and other branch equipment as required.
• Demonstrate on-site attendance and adapt to assigned shift/schedule.

Skills

Customer care

Communication

Problem solving

Organization

Spanish (preferred)

Education

High school diploma/GED

Tools

CRM software

Microsoft Office

Job description

Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. With a personal approach to business, our employees-whether in one of our branches nationwide or at our corporate office—are committed to serving our customers and supplier partners with dedication and expertise.

Warehouse and Branch Operations Overview:

• Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability, etc.
• Enter orders into the systems, and expedites them according to established processes and procedures; respond to customer requests in order to ensure highest level of customer service
• Follow-up with customers regarding the status of their open orders and relay shipping information; utilize CRM solutions to initiate and process customer cases, and create and maintain reports
• Initiate and process customer claims and disputes; distribute customer email inquiries to the appropriate branch personnel
• Perform assigned tasks utilizing standard work and policies in order to ensure highest levels of safety and quality, including ensuring clean and safe working environment
• Assist with inventory tracking, maintenance and overall restocking efforts of the branch
• Meet and greet all will call customers and ensure their orders are completed expeditiously
• Review dealer web orders to determine if they require special handling due to inventory, location or special shipping instructions
• Operate forklift and other branch equipment as required
• This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
• Protect CPSG's reputation by keeping information confidential
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies

Warehouse and Branch Operations Qualifications:

• High school diploma/GED
• Minimum of 2 years customer care experience, manufacturing or distribution environment
• Excellent communication, organization and problem-solving skills; strong computer skills
• Preferred Qualifications: Some college or equivalent experience, Proficiency in Spanish
• Contribute to the team effort by accomplishing related results and participating on projects as needed
• Ability to lift up to 50 pounds and push/pull up to 100 pounds
• Ability to stand, walk, and sit up
• Ability to use hand to finger, handle, or feel
• Ability to climb or balance
• Ability to stoop, kneel, bend, crouch, or crawl
• Ability to reach with hands and arms
• Ability to talk or hear

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The pay range for this position is $19.04 - $29.06/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail].