Associate II - Asset Owner Operations Service Delivery

JPMorganChase; Boston (MA); On-site; USD 68,000 - 80,000; Full time

Job summary

As an Associate II in Asset Owner Operations Service Delivery at JPMorgan Chase, you'll lead client operations, ensuring quality service delivery. You'll manage client issues, coordinate operational changes, and need strong leadership skills in fund accounting contexts. Join a respected firm to advance your career in a dynamic environment.

Benefits

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Qualifications

• Six plus years of experience in Operations fund operations.
• Ability to operate effectively in a global and matrix management environment.
• Strong client service skills with attention to detail.

Responsibilities

• Manage client oversight and reporting.
• Drive client issue resolution and deliverables execution.
• Coordinate changes to operating model and reporting.

Skills

Leadership

Communication

Analytical Skills

Problem Solving

Negotiation Skills

Tools

Microsoft Project

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Visio

Job description

Associate II - Asset Owner Operations Service Delivery

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Associate II - Asset Owner Operations Service Delivery

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Job Description

When you join JPMorgan Chase, you are making a difference. JPMorgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk, performs fund services for institutional clients and extends liquidity in markets around the world.

As an Associate within the Global Fund Services Client Operations Asset Owner team, you will partner with the technology, operations and product teams to own the overall delivery of services provided to our clients. You may lead a team with a focus on client oversight and reporting. You will have the opportunity to drive client issue resolution, ensure proper execution on client deliverables, communicate client status updates and provide KPIs to senior management to ensure appropriate escalation and prioritization of all client issues.

You will also be accountable for building and maintaining a network of partners throughout the Corporate & Investment Bank operational and service delivery organizations in order to promote client focus and drive overall service quality.

To be successful, you must have a strong sense of ownership and a working knowledge of accounting deliverables for Fund Accounting.

• Continue daily contact with our clients and their outside administrators/advisors
• Participate in periodic client meetings
• Be Responsible for issue management, escalation and remediation
• Coordinate client requested changes to operating model and reporting
• Ensure successful delivery of client reporting
• Assist with accounting queries related to the financial reporting/audit process (including but not limited to query management and resolution)
  
  

Job Description

When you join JPMorgan Chase, you are making a difference. JPMorgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk, performs fund services for institutional clients and extends liquidity in markets around the world.

As an Associate within the Global Fund Services Client Operations Asset Owner team, you will partner with the technology, operations and product teams to own the overall delivery of services provided to our clients. You may lead a team with a focus on client oversight and reporting. You will have the opportunity to drive client issue resolution, ensure proper execution on client deliverables, communicate client status updates and provide KPIs to senior management to ensure appropriate escalation and prioritization of all client issues.

You will also be accountable for building and maintaining a network of partners throughout the Corporate & Investment Bank operational and service delivery organizations in order to promote client focus and drive overall service quality.

To be successful, you must have a strong sense of ownership and a working knowledge of accounting deliverables for Fund Accounting.

Job Responsibilities

• Review Global Distributed Operating Model Management
• Continue daily contact with our clients and their outside administrators/advisors
• Participate in periodic client meetings
• Be Responsible for issue management, escalation and remediation
• Coordinate client requested changes to operating model and reporting
• Ensure successful delivery of client reporting
• Assist with accounting queries related to the financial reporting/audit process (including but not limited to query management and resolution)
  
  

Required Qualifications, Capabilities, And Skills

• Six plus years of experience in Operations fund operations
• Ability to be effective in a global operating environment and a matrix management organizations
• Exceptional leadership and staff development skills with prior team management experience
• Excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and with external clients
• Analytical skills, problem solving, good critical thinking and decision-making skills
• Experience working across multiple business areas and/or functions to deliver results
• Expert use of Microsoft Project, Word, Excel, PowerPoint, Visio
  
  

Preferred Qualifications, Capabilities, And Skills

• Strong communication (verbal and written), interpersonal and client service skills with attention to detail; executive presentation skills
• Ability to work independently and in a team environment with the ability to multitask in a fast paced environment
• Relationship building skills - develop partnerships to drive results
• Strong multi-tasking and negotiation skills
• Experience preferably in client-facing roles with strong technical skills including accounting fundamentals and theories
  
  

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

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