Human Resources Coordinator

eTeam; Pittsburgh (Allegheny County); Remote; USD 60,000 - 80,000; Full time

Job summary

eTeam is hiring a Human Resources Coordinator for a 100% remote role. The position focuses on providing exceptional customer service to HR clients and managing inquiries with accuracy. Candidates must possess strong interpersonal skills and a desire to work in a fast-paced environment. This contract role lasts for 12 months, with a competitive hourly pay range.

Qualifications

• Minimum 2-3 years of customer service experience required.
• Ability to work in a fast-paced environment with quality results.
• Strong interpersonal skills essential for effective relationships.

Responsibilities

• Provide courteous service to HR customers including pre-hires and retirees.
• Assess and resolve customer inquiries via phone, email, and chat.
• Learn HR functions and use the knowledge base to resolve inquiries.

Skills

Interpersonal skills

Critical thinking

Multitasking

Computer knowledge

Education

High School Diploma / GED

Bachelor's Degree in Human Resources or related field

Tools

Workday

Client HR databases

Job description

1 day ago Be among the first 25 applicants

This range is provided by eTeam. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $20.50/hr

Job Title: Human Resources Coordinator
Location: 100% Remote
Duration: 12 Months (Possible CTH)

Job Description:
This job will respond to inquiries and requests received from customers. This job will require a broad knowledge base across HR functional areas as a foundation to deliver timely, professional and courteous responses to all customers on initial inquiries and transaction support and execution. The incumbent will be the customer-facing representative for HR Services and operations. It is imperative that the incumbent possess the skills necessary to perform exceptional customer service, while performing transactions with a high degree of quality, accuracy and in a timely manner in accordance with agreed-upon service level agreements.

Responsibilities:
• Provide courteous, respectful and reliable service to HR customers, including pre-hires, active and former employees and managers, and retirees.
• Assess and resolve customer inquiries and issues (via phone, email and chat) or escalate to the next level of service within the appropriate functional area as per the service delivery routing structure. Work with high quality and accuracy standards, capturing interactions within case management through case creation, update and closure.
• Learn and understand HR functional area knowledge and be able to navigate finding and using content within the knowledge base, applying it to resolve inquiries efficiently and accurately.
• Other duties as assigned or requested.

Required Qualifications:
• High School Diploma / GED required
• A minimum of 2-3 years of customer service experience
• Ability to work in a fast-paced environment while delivering quality results
• Strong interpersonal skills to build and retain effective working relationships with customers and team members
• Must a critical and logical thinker
• Must have a great personality – this is key for this position
• Must be able to multitask
• Must be dependable
• Must have general computer knowledge
• Must have a desire to learn

Preferred Qualifications:
• Bachelor’s Degree in Human Resources or related field preferred
• Knowledge of case management processes
• HR background
• Call center experience
• Experience with Workday, Client or any other HR database or platform system preferred

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Human Resources

• Industries

  Insurance

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