Associate I – Customer Service

Medial Group; Arecibo (PR); On-site; USD 42,000 - 54,000; Full time

Job summary

Medial Group in the United States and Puerto Rico seeks an Associate I – Customer Service to support sales orders and inventory management across hospitals, clinics, and physicians.

Under supervision, you will process orders, assist with product availability, and coordinate with internal teams to resolve issues for timely delivery.

Candidates need a High School Diploma and 2+ years of customer service; an Associate Degree is preferred, with biotech/medical device exposure a plus.

Qualifications

• High School Diploma and 2+ years in customer service.
• Associate degree preferred in related field.
• Experience in biotech/medical devices is a plus.
• Experience with sales orders and inventory is desirable.

Responsibilities

• Provide sales order and inventory support to sales force and customers.
• Process and fulfill customer orders promptly and accurately.
• Support hospitals, clinics, physicians with product/service requests.
• Maintain accurate order/inventory documentation and follow procedures.
• Coordinate with internal teams to resolve issues.

Skills

Customer service

Communication

English grammar

Organization

Attention to detail

Process requests

Policies & procedures

Learning policies

Team collaboration

Education

High School Diploma

Associate degree preferred

Job description

The Associate I – Customer Service provides customer service, sales order, and inventory management support to the sales force, hospitals, clinics, and physicians. Under general supervision, this position ensures customer orders and inventory-related requests for products and services are handled accurately, efficiently, and promptly, including requests involving special circumstances.

Key Responsibilities

• Provide sales order and/or inventory management support to the sales force.
  
• Support hospitals, clinics, physicians, and other customers with product and service requests.
  
• Receive, process, and fulfill customer orders accurately and promptly.
  
• Provide inventory support and assist with product availability requirements.
  
• Handle orders and customer requests involving special circumstances.
  
• Maintain accurate information and documentation related to customer orders and inventory.
  
• Follow established company policies, procedures, and customer service standards.
  
• Coordinate with internal departments to resolve order, inventory, or customer-related issues.
  

Requirements

Education

• High School Diploma or equivalent specialized training/related experience required.
  
• Associate Degree in Business Administration or a related field preferred.
  
• Experience in the biotechnology, bio-instruments, medical device, or other regulated industry preferred.
  

Experience

• Minimum of 2 years of demonstrated customer service experience or experience in a closely related environment.
  
• Previous experience supporting customers, sales teams, order processing, or inventory activities preferred.
  
• Experience in the biotech, bio-instruments, or medical device industry is highly desirable.
  

Required Skills

• Strong customer service and communication skills.
  
• Demonstrated competence in English spelling, grammar, and punctuation.
  
• Strong organizational skills and attention to detail.
  
• Ability to process customer requests accurately and efficiently.
  
• Knowledge of applicable practices and procedures.
  
• Ability to learn and follow company products, policies, programs, and procedures.
  
• Ability to work effectively with sales representatives, hospitals, clinics, physicians, and internal teams.
  

Minimum Qualifications: High School Diploma + 2 years of relevant customer service experience.

Preferred Qualifications: Associate Degree in Business Administration or related field + customer service/order management experience within the medical device, biotechnology, or bio-instruments industry.