Associate Housing Coordinator

Service Access & Management, Inc.; Reading (Berks County); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

No monthly premium for employee health

36 days PTO + 11 holidays

Employer 401k matching up to 5%

Tuition discounts and professional dev

Supportive supervision and career grow

Job summary

Service Access & Management, Inc. (SAM) seeks an Associate Housing Coordinator for County Programs to ensure access to safe, stable housing and linked support services.

You will coordinate rental assistance, placements, and tenant services while collaborating with landlords, agencies, and internal teams to deliver quality housing solutions. The role emphasizes compassionate, resourceful work in a fast-paced environment, with a focus on policy implementation, regulatory compliance, and resident

Qualifications

• Bachelor's Degree from an accredited College or University in Psychology, Social Work, Sociology, Counseling, Criminal Justice, Education or related field.
• Three (3) years of experience in the mental health field, including two (2) of those years in an administrative and/or supervisory position(s).
• Combination of relevant experience and education considered.
• Strong analytical, decision-making, and organizational skills
• Commitment to person-centered, ethical practice.
• A valid driver’s license and reliable transportation
• Required clearances (Act 33, Act 34, FBI fingerprinting) and drug screening
• Ability to lift up to 15 pounds and work in an office environment

Responsibilities

• Assist in the coordination of housing programs, including rental assistance, housing placements, tenant support services, and compliance with regulatory requirements.
• Coordinate with landlords, property managers, and housing agencies to facilitate housing placements.
• Collaborate with internal and external partners to ensure efficient and effective delivery of housing services.
• Effectively communicate with diverse stakeholders.
• Serve as primary point of contact for residents, addressing inquiries, concerns, and resolving issues in a timely and professional manner.
• Ability to exercise independent judgement and decision-making power in resolving complex issues.
• Maintain accurate records and documentation related to housing activities, ensuring compliance with relevant laws and regulations.
• Assist in the development and implementation of policies, procedures, and initiatives to enhance the resident experience and community engagement.
• Stay updated on industry trends, best practices, and regulator changes to inform decision-making and enhance service delivery.

Education

Bachelor's degree in Psychology/Social Work/Sociology/Counseling/Criminal Justice/Education

Job description

Associate Housing Coordinator – County Programs

Start your career, shift your path, or grow your impact with SAM

Who We Are

At Service Access & Management, Inc. (SAM), we believe everyone deserves the opportunity to live their best life; and our team is here to make that possible. With over 800 professionals across Pennsylvania and New Jersey, we provide high-quality services that empower individuals and strengthen communities. Rooted in service, integrity, and respect, SAM is a place where individuals served and colleagues come first.

About The Associate Housing Coordinator Role

As an Associate Housing Coordinator within our County Programs team, you'll play a vital role in ensuring that individuals in need have access to safe and stable housing, along with the support services necessary to live independently in the community. This position is ideal for someone who is compassionate and resourceful and thrives in fast-paced environments where collaboration matters.

Associate Housing Coordinator Core Responsibilities

• Assist in the coordination of housing programs, including rental assistance, housing placements, tenant support services, and compliance with regulatory requirements.
• Coordinate with landlords, property managers, and housing agencies to facilitate housing placements.
• Collaborate with internal and external partners to ensure efficient and effective delivery of housing services.
• Effectively communicate with diverse stakeholders.
• Serve as primary point of contact for residents, addressing inquiries, concerns, and resolving issues in a timely and professional manner.
• Ability to exercise independent judgement and decision-making power in resolving complex issues.
• Maintain accurate records and documentation related to housing activities, ensuring compliance with relevant laws and regulations.
• Assist in the development and implementation of policies, procedures, and initiatives to enhance the resident experience and community engagement.
• Stay updated on industry trends, best practices, and regulator changes to inform decision-making and enhance service delivery.

What You Bring

• Bachelor's Degree from an accredited College or University in Psychology, Social Work, Sociology, Counseling, Criminal Justice, Education or related field. Three (3) years of experience in the mental health field, including two (2) of those years in an administrative and/or supervisory position(s).
• A combination of relevant experience and education considered.
• Strong analytical, decision-making, and organizational skills
• Commitment to person-centered, ethical practice.
• A valid driver’s license and reliable transportation
• Required clearances (Act 33, Act 34, FBI fingerprinting) and drug screening
• Ability to lift up to 15 pounds and work in an office environment

Who Thrives In This Role

We’ve found that people who are:

• Empathetic and adaptable
• Collaborative and communicative
• Self-motivated and reliable

Team players with committed to accountability

tend to thrive in this role. Whether you’re just starting out or building on prior experience, we have a place for you.

Employee Benefits

Team members in this role are eligible for SAM’s comprehensive Total Rewards benefits package, which includes:

• No monthly premium for employee-only health insurance
• Single-stream PTO (36 days) + 11 paid holidays
• Employer matching 401k – up to 5%
• Recognition and wellness initiatives and rewards
• In addition, all team members have access to tuition discounts, professional development, supportive supervision, and career growth opportunities.

Location & Schedule

This position is based in Berks County, PA. Work is primarily remote with periodic in-office responsibilities.

Office hours are Monday through Friday, 8AM to 5PM.

County Programs require in-office and community-based work

We welcome candidates of all backgrounds and are committed to building a diverse and inclusive team.