Associate Hospital Manager

Stonecrest Animal Hospital; Phoenix (AZ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Mental health support

401(k) with company match

Generous Paid Time Off

Continuing Education support

Work-life balance and career growth

Job summary

Stonecrest Animal Hospital in Phoenix, AZ seeks an Assistant Hospital Manager to lead daily operations, coach staff, and ensure top-tier client care. Reporting to the Hospital Manager and Managing Veterinarian, you will drive staffing, workflow, and performance while maintaining a positive, collaborative culture on site.

The role emphasizes hands-on leadership, payroll and invoicing oversight, and collaboration across departments to improve efficiency and patient service.

Qualifications

• Bachelor's degree preferred in Business, Healthcare Administration, or related field.
• 2+ years of leadership or supervisory experience in customer-focused environments.
• Strong leadership, communication, organization, and problem-solving skills.
• Experience with scheduling, labor management, budgeting, and day-to-day operations.
• Proven ability to coach teams, build relationships, and deliver exceptional customer service.

Responsibilities

• Partner with Hospital Manager to support daily hospital operations, staffing, and workflow management.
• Assist with employee scheduling and labor management to meet operational and financial goals.
• Help establish and monitor hospital goals, KPIs, and team objectives.
• Champion continuous improvement by supporting new initiatives and sharing best practices.
• Oversee compliance, including OSHA and DEA/Controlled Substance policies, and coordinate with IT/support.

Skills

Leadership

Scheduling

Budgeting

Communication

Employee Coaching

Education

Bachelor's degree in Business or Healthcare Administration

Tools

HRIS systems

Excel

Job description

Stonecrest Animal Hospital | Phoenix, AZ

Are you a motivated leader who thrives in a fast-paced, team-oriented environment? Do you have a passion for leading teams, supporting healthcare operations, and delivering exceptional client service? Stonecrest Animal Hospital is seeking a dedicated Assistant Hospital Manager to help lead our growing hospital.

In this role, you'll partner closely with the Hospital Manager and Managing Veterinarian to ensure smooth day-to-day operations, support our incredible team, and help provide the highest level of care for our patients and clients. Whether your leadership experience comes from veterinary medicine, healthcare, hospitality, retail, or another service-focused industry, this is an excellent opportunity to grow your management career while making a meaningful impact.

If you're a collaborative leader who enjoys coaching others, improving operations, and creating a positive workplace culture, we'd love to meet you!

As an Associate Hospital Manager, you'll be an integral member of the hospital leadership team. Working alongside the Hospital Manager and Managing Veterinarian, you'll support the hospital's daily operations, helping drive operational excellence, team engagement, financial performance, and exceptional patient care. This is a hands-on leadership role that requires an on-site presence to effectively support employees, clients, and hospital operations.

Key Responsibilities

Leadership & Planning

• Partner with the Hospital Manager to support daily hospital operations, staffing, and workflow management.
• Assist with employee scheduling and labor management to meet operational and financial goals.
• Help establish and monitor hospital goals, key performance metrics, and team objectives.
• Champion continuous improvement by supporting new initiatives and sharing best practices.

Operations & Compliance

• Support the development and implementation of hospital policies, including OSHA and DEA/Controlled Substance compliance.
• Oversee inventory processes while partnering with the inventory manager to maintain appropriate stock levels and control costs.
• Ensure the accuracy and quality of client records through routine audits and file reviews.
• Monitor hospital systems and coordinate with IT support to resolve technical issues efficiently.

People Management

• Assist with recruiting, interviewing, onboarding, and training new team members.
• Provide ongoing coaching, recognition, and daily support to employees.
• Partner with hospital leadership to address performance concerns and promote employee development.
• Help foster a positive, collaborative, and engaged hospital culture where team members can thrive.

Client Service

• Lead by example in delivering an outstanding client experience.
• Resolve escalated client concerns with professionalism, empathy, and timely follow-up.
• Collaborate with the client service team to strengthen communication and ensure exceptional service.
• Support community outreach and local marketing efforts that strengthen client relationships and hospital growth.
• Assist with payroll preparation and employee timekeeping.
• Help manage accounts receivable, cash handling, and invoice accuracy.
• Support financial reporting, budgeting, and operational planning.
• Identify opportunities to improve efficiency, streamline workflows, and manage operational expenses.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field preferred.
• 2+ years of leadership or supervisory experience, preferably in a veterinary, healthcare, medical, retail, hospitality, or other customer service-focused environment.
• Strong leadership, communication, organization, and problem-solving skills.
• Experience with scheduling, labor management, budgeting, and day-to-day operations.
• Proven ability to coach teams, build relationships, and deliver exceptional customer service.
• Full-Time Hourly Position
• Competitive pay based on experience
• Medical, dental, and vision insurance
• Free mental health support resources
• 401(k) with company match
• Generous Paid Time Off
• Continuing Education support
• Work-life balance and opportunities for career growth

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.