Associate Hospital Manager

Abqpetcarehospital; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Full-Time hourly position

Competitive pay based on experience

Medical, dental, and vision insurance

Mental health support resources

401(k) with company match

Generous paid time off

Continuing education support

Employee pet care discounts

Work-life balance and career growth

Job summary

Stonecrest Animal Hospital in Phoenix, AZ, is seeking an Associate Hospital Manager to join the hospital leadership team. You will help drive operational excellence, engage the team, and ensure high-quality patient care, working on-site with the Hospital Manager and Managing Veterinarian.

The role requires strong leadership, scheduling, budgeting, and customer-service skills, with a focus on creating a positive workplace culture and delivering exceptional client experiences.

Qualifications

• Bachelor's degree preferred.
• 2+ years of leadership or supervisory experience in veterinary, healthcare, retail, hospitality, or other customer-service environments.
• Strong leadership, communication, organization, and problem-solving skills.
• Experience with scheduling, labor management, budgeting, and day-to-day operations.
• Proven ability to coach teams, build relationships, and deliver exceptional customer service.

Responsibilities

• Support daily hospital operations, staffing, and workflow management.
• Assist with employee scheduling and labor management to meet goals.
• Establish and monitor hospital goals, KPIs, and team objectives.
• Champion continuous improvement and share best practices.

Skills

Leadership

Scheduling

Budgeting

Customer service

Communication

Problem-solving

Team coaching

Education

Bachelor's degree in Business, Healthcare Administration, or related field

Job description

Associate Hospital Manager

Stonecrest Animal Hospital | Phoenix, AZ

Are you a motivated leader who thrives in a fast-paced, team-oriented environment? Do you have a passion for leading teams, supporting healthcare operations, and delivering exceptional client service? Stonecrest Animal Hospital is seeking a dedicated Assistant Hospital Manager to help lead our growing hospital.

In this role, you'll partner closely with the Hospital Manager and Managing Veterinarian to ensure smooth day-to-day operations, support our incredible team, and help provide the highest level of care for our patients and clients. Whether your leadership experience comes from veterinary medicine, healthcare, hospitality, retail, or another service-focused industry, this is an excellent opportunity to grow your management career while making a meaningful impact.

If you're a collaborative leader who enjoys coaching others, improving operations, and creating a positive workplace culture, we'd love to meet you!

For more information, visit www.stonecrestanimalhospital.com.

The Opportunity

As an Associate Hospital Manager, you'll be an integral member of the hospital leadership team. Working alongside the Hospital Manager and Managing Veterinarian, you'll support the hospital's daily operations, helping drive operational excellence, team engagement, financial performance, and exceptional patient care. This is a hands-on leadership role that requires an on-site presence to effectively support employees, clients, and hospital operations.

Key Responsibilities

Leadership & Planning

• Partner with the Hospital Manager to support daily hospital operations, staffing, and workflow management.
• Assist with employee scheduling and labor management to meet operational and financial goals.
• Help establish and monitor hospital goals, key performance metrics, and team objectives.
• Champion continuous improvement by supporting new initiatives and sharing best practices.

Operations & Compliance

• Support the development and implementation of hospital policies, including OSHA and DEA/Controlled Substance compliance.
• Oversee inventory processes while partnering with the inventory manager to maintain appropriate stock levels and control costs.
• Ensure the accuracy and quality of client records through routine audits and file reviews.
• Monitor hospital systems and coordinate with IT support to resolve technical issues efficiently.

People Management

• Assist with recruiting, interviewing, onboarding, and training new team members.
• Provide ongoing coaching, recognition, and daily support to employees.
• Partner with hospital leadership to address performance concerns and promote employee development.
• Help foster a positive, collaborative, and engaged hospital culture where team members can thrive.

Client Service

• Lead by example in delivering an outstanding client experience.
• Resolve escalated client concerns with professionalism, empathy, and timely follow-up.
• Collaborate with the client service team to strengthen communication and ensure exceptional service.
• Support community outreach and local marketing efforts that strengthen client relationships and hospital growth.

Financial & Administrative

• Assist with payroll preparation and employee timekeeping.
• Help manage accounts receivable, cash handling, and invoice accuracy.
• Support financial reporting, budgeting, and operational planning.
• Identify opportunities to improve efficiency, streamline workflows, and manage operational expenses.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field preferred.
• 2+ years of leadership or supervisory experience, preferably in a veterinary, healthcare, medical, retail, hospitality, or other customer service-focused environment.
• Strong leadership, communication, organization, and problem-solving skills.
• Experience with scheduling, labor management, budgeting, and day-to-day operations.
• Proven ability to coach teams, build relationships, and deliver exceptional customer service.

Benefits

• Full-Time Hourly Position
• Competitive pay based on experience
• Medical, dental, and vision insurance
• Free mental health support resources
• 401(k) with company match
• Generous Paid Time Off
• Continuing Education support
• Employee pet care discounts
• Work-life balance and opportunities for career growth

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What's Right, One Team, Own It, Shape What's Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet's life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.