Associate Help Desk Support Technician

Sanford Bemidji; Fargo (ND); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking an Associate Help Desk Support Technician in Fargo. This entry-level role involves providing technical support, troubleshooting, and enhancing user experiences for patients and employees. This position offers opportunities for professional growth within a large IT department.

Qualifications

• High school diploma or equivalent preferred.
• Associate's degree in technology-related field strongly preferred.

Responsibilities

• Provide front-line technical support for Sanford Health patients and employees.
• Perform password resets and login assistance for all Sanford employees.
• Identify and suggest possible improvements to patient and employee experience.

Skills

Customer Service

Troubleshooting

Technical Assistance

Education

High school diploma or equivalent

Associate degree in technology

Job description

Associate Help Desk Support Technician page is loaded

Associate Help Desk Support Technician

Apply locations ND, Fargo SD, Sioux Falls time type Full time posted on Posted 2 Days Ago job requisition id R-0227485

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Work Shift:

Varies (United States of America)

Scheduled Weekly Hours:

40Salary Range: $16.50 - $26.50Pay starts at $16.50 and increases according to years of applicable experience.

Union Position:

No

Department Details

Opportunity to grow your career starting with Call Center experience and working for one of the largest IT departments in the area. Starting at an entry level position will allow you to see how Sanford works and establish the professional path you ultimately want to move your career towards.

Summary

Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when they need it to ensure our healthcare operations runs smoothly.

Job Description

The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance. They will perform password resets and login assistance for all Sanford employees as well as utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement.

Qualifications

High school diploma or equivalent preferred. Associates’ degree in technology related field strongly preferred.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail].

About Us

Sanford Health, one of the largest health systems in the United States, is dedicated to the integrated delivery of health care, genomic medicine, senior care and services, global clinics, research and affordable insurance.

Headquartered in Sioux Falls, South Dakota, the organization includes 44 hospitals, 1,400 physicians and more than 200 Good Samaritan Society senior care locations in 26 states and nine countries.