Associate Help Desk Support Technician

Good Samaritan Society; Fargo (ND); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading health system is seeking an Associate Help Desk Support Technician to provide technical support for patients and employees. Responsibilities include helping with login issues, escalating unresolved problems, and identifying ways to improve user experiences. This role offers opportunities for professional growth, including ongoing training and promotional advancement.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Generous time off package

Qualifications

• High school diploma or equivalent preferred.
• Associates’ degree in technology related field strongly preferred.

Responsibilities

• Provide front-line technical support for all Sanford Health patients and employees.
• Perform password resets and login assistance for all Sanford employees.
• Identify improvements to patient and employee experience and deliver exceptional customer service.

Skills

Customer Service

Technical Support

Education

Associate’s degree in technology related field

High school diploma or equivalent

Job description

Careers With Purpose

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility: 501 Place Bldg
Location: Fargo, ND
Address: 501 4th St N, Fargo, ND 58102, USA
Shift: Varies
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $16.50 - $26.50
Pay Info: Pay starts at $16.50 and increases according to years of applicable experience.

Department Details

Opportunity to grow your career starting with Call Center experience and working for one of the largest IT departments in the area. Starting at an entry level position will allow you to see how Sanford works and establish the professional path you ultimately want to move your career towards.

Job Summary

Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when they need it to ensure our healthcare operations runs smoothly. The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance. They will perform password resets and login assistance for all Sanford employees as well as utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement.

Qualifications

High school diploma or equivalent preferred. Associates’ degree in technology related field strongly preferred.

Benefits

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0227485
Job Function: Information Technology
Featured: No