Associate General Manager (2nd Shift)

José Andrés Group; New York (NY); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based bonus

Retirement savings plans

Growth in a values-driven hospitality

Job summary

José Andrés Group (JAG) in New York seeks an Assistant General Manager to lead frontline operations and deliver exceptional guest experiences. You will develop supervisors and hourly teams while upholding JAG standards across all shifts.

The AGM partners with the General Manager to manage daily operations, drive revenue through reservations and upselling, and ensure compliance with health and safety regulations. A strong emphasis on cost control and staff development is required.

Qualifications

• 3–5+ years of progressive FOH leadership in upscale/casual-fine or fine dining.
• Experience managing reservations and POS systems.
• DOH/Health & Safety, alcohol service, and labor compliance familiarity.
• Wine/spirits knowledge to support menu guidance and sales.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Lead floor operations to JAG service standards across all dayparts and activations.
• Oversee opening/closing, cash handling, reservations/guest flow, table management, and shift deployment.
• Drive topline through reservations strategy, pacing, upselling, features, and promotions.
• Support P&L management with the GM: weekly tracking, forecasting, and variance analysis.
• Optimize labor through smart scheduling, productivity targets, and in-shift deployment.
• Partner with Culinary/Beverage on inventory accuracy, COGS controls, and waste reduction.
• Deliver ongoing training and coaching (service, systems, compliance, product knowledge).
• Be highly visible on the floor; model anticipatory hospitality and effective table touches.

Skills

FOH leadership

Team coaching & development

Reservations/POS experience

HotSchedules

Google Workspace

Cost control

Guest service excellence

Wine/spirits knowledge

Evening/weekend availability

Tools

HotSchedules

Google Workspace

Job description

Assistant General Manager

Reports To: General Manager

Operations

Salary: $85,000-$95,000 plus bonus and benefits

José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.

The Assistant General Manager (AGM) is a hands-on leader who partners with the General Manager to deliver flawless daily operations, an exceptional guest experience, and a healthy, high-performing team. The AGM champions JAG standards on the floor, develops supervisors and hourly teams, stewards cost controls, and ensures compliance—while embodying JAG’s culture and service philosophy every shift.

Lead floor operations to JAG service standards across all dayparts and activations (à la carte, bar, private dining, events).

Oversee opening/closing, cash handling, reservations/guest flow, table management, and shift deployment.

Ensure facility readiness, cleanliness, maintenance follow-up, and adherence to health, safety, and labor regulations.

Sales & Brand Growth

Drive topline through hospitality-driven sales: reservations strategy, pacing, upselling, features, and promotional initiatives.

Support local marketing activations, community outreach, and guest recovery that builds loyalty.

Monitor guest feedback platforms, address trends with action plans.

Financial Performance

Support P&L management with the GM: weekly tracking, forecasting, and variance analysis.

Optimize labor through smart scheduling, productivity targets, and in-shift deployment.

Partner with Culinary/Beverage on inventory accuracy, COGS controls, and waste reduction.

Deliver ongoing training and coaching (service, systems, compliance, product knowledge).

Conduct performance check-ins, document feedback, and support progressive discipline when needed.

Guest Experience & Service Excellence

Be highly visible on the floor; model anticipatory hospitality and effective table touches.

Lead service line-ups/pre-shift communications; Project Support & Openings

Assist with new concept or seasonal/menu launches, pop-ups, and private dining/event execution.

Contribute to opening playbooks, training plans, and readiness checklists as assigned.

3-5+ years of progressive FOH leadership in upscale/casual-fine or fine dining; prior AGM or Multi-Shift Manager experience preferred.

• Demonstrated success in leading teams on a busy floor while managing costs, quality, and compliance.
• Strong working knowledge of reservations and POS platforms (e.g., HotSchedules), and Google Workspace.
• Proven ability to coach, give feedback, and develop supervisors and hourly talent.
• DOH/Health & Safety, alcohol service, and labor compliance familiarity.
• Wine/spirits and culinary knowledge to support menu guidance and sales.
• Flexibility to work nights, weekends, and holidays.

Frequent reaching, bending, listening, and visual acuity in a fast-paced environment.

Exposure to hot/cold environments and cleaning chemicals per safety standards.

• Competitive compensation and performance-based bonus opportunities
• Retirement savings plans
• Growth in a values-driven, award-winning hospitality group