Assistant General Manager

Jose Andres Group; Washington (District of Columbia); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based bonuses

Comprehensive health benefits

Retirement savings plans

Job summary

A renowned hospitality company in Washington seeks an Assistant General Manager to oversee daily operations, enhance guest experiences, and develop staff. The ideal candidate has 3-5+ years in FOH leadership, a strong understanding of service standards, and excellent management skills. Responsibilities include leading the team, driving sales through exceptional service, and maintaining operational excellence. The role offers competitive compensation and opportunities for growth in a values-driven environment.

Qualifications

• 3-5+ years of progressive FOH leadership in upscale settings.
• Proven experience in leading teams while managing costs.
• Strong knowledge of scheduling tools and reservations platforms.

Responsibilities

• Lead daily operations to JAG service standards across shifts.
• Drive sales growth through hospitality-driven initiatives.
• Support P&L management and optimize labor productivity.

Skills

Operational leadership

Team leadership

Hospitality-driven sales

Conflict resolution

Flexibility to work nights/weekends

Tools

POS platforms (e.g., Resy, MICROS)

Google Workspace

Job description

Description

Job Title: Assistant General Manager

Concept/Property - minibar|barmini

Reports To: General Manager

Department: Operations

Employment Type: Salaried, Exempt

About José Andrés Group

José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.

Position Summary

The Assistant General Manager (AGM) is a hands-on leader who partners with the General Manager to deliver flawless daily operations, an exceptional guest experience, and a healthy, high-performing team. The AGM champions JAG standards on the floor, develops supervisors and hourly teams, stewards cost controls, and ensures compliance—while embodying JAG’s culture and service philosophy every shift.

Key Responsibilities

Operational Leadership

• Lead floor operations to JAG service standards across all dayparts and activations (à la carte, bar, private dining, events).
• Execute and uphold Standard Operating Procedures (SOPs); identify gaps and propose improvements.
• Oversee opening/closing, cash handling, reservations/guest flow, table management, and shift deployment.
• Ensure facility readiness, cleanliness, maintenance follow-up, and adherence to health, safety, and labor regulations.

Sales & Brand Growth

• Drive topline through hospitality-driven sales: reservations strategy, pacing, upselling, features, and promotional initiatives.
• Support local marketing activations, community outreach, and guest recovery that builds loyalty.
• Monitor guest feedback platforms, address trends with action plans.

Financial Performance

• Support P&L management with the GM: weekly tracking, forecasting, and variance analysis.
• Optimize labor through smart scheduling, productivity targets, and in-shift deployment.
• Partner with Culinary/Beverage on inventory accuracy, COGS controls, and waste reduction.

Team Leadership & Development

• Recruit, select, and onboard top talent; maintain a strong bench of supervisors/captains.
• Deliver ongoing training and coaching (service, systems, compliance, product knowledge).
• Conduct performance check-ins, document feedback, and support progressive discipline when needed.
• Foster an inclusive, accountable, and learning-focused culture aligned to JAG values.

Guest Experience & Service Excellence

• Be highly visible on the floor; model anticipatory hospitality and effective table touches.
• Resolve guest issues promptly with empathy and sound judgment; follow through on recovery.
• Uphold and protect the restaurant’s Michelin distinction, ensuring service is consistently inspection-ready and executed with precision and discipline.
• Lead front-of-house teams to deliver refined, technically exact service that reflects two-star standards and the chef’s vision.
• Partner with culinary leadership to ensure seamless FOH/BOH alignment, menu fluency, and cohesive guest storytelling.
• Drive continuous improvement through detailed service oversight, guest feedback analysis, and accountability at the Michelin level.

Project Support & Openings

• Assist with new concept or seasonal/menu launches, pop-ups, and private dining/event execution.
• Contribute to opening playbooks, training plans, and readiness checklists as assigned.

Requirements

Required Qualifications

• 3–5+ years of progressive FOH leadership in upscale/casual-fine or fine dining; prior AGM or Multi-Shift Manager experience preferred.
• Demonstrated success in leading teams on a busy floor while managing costs, quality, and compliance.
• Strong working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace.
• Proven ability to coach, give feedback, and develop supervisors and hourly talent.
• Excellent communication, professionalism, and conflict-resolution skills.
• DOH/Health & Safety, alcohol service, and labor compliance familiarity.
• Wine/spirits and culinary knowledge to support menu guidance and sales.
• Flexibility to work nights, weekends, and holidays.

Working Conditions & Physical Requirements

• Stand and walk for extended periods (up to 8 hours).
• Lift/push/pull up to 30 lbs. occasionally.
• Frequent reaching, bending, listening, and visual acuity in a fast-paced environment.
• Exposure to hot/cold environments and cleaning chemicals per safety standards.

In Return, We Offer You

• Competitive compensation and performance-based bonus opportunities
• Comprehensive health & wellness benefits
• Retirement savings plans
• Employee dining discounts
• Growth in a values-driven, award-winning hospitality group

Equal Opportunity Employer

José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.