Associate General Manager

Via; Sacramento (CA); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is seeking an Associate General Manager to lead the onsite operations team in Sacramento. You will manage a group of local field operators, driving continuous improvements and growth of services, with a 4-5 day in-person workweek and potential early mornings or evenings.

You will oversee fleet decisions, driver scheduling, and compliance while fostering a collaborative team environment and strong community engagement.

Qualifications

• Bachelor's degree required.
• 4–6 years in operations management.
• Willingness to relocate to Sacramento, CA.

Responsibilities

• Oversee daily onsite operations to ensure safe, reliable transport for riders.
• Make real-time decisions on fleet, driver supply, compliance, and rider needs.
• Manage drivers' full lifecycle: scheduling, PTO approvals, inquiries, performance.
• Schedule drivers to match demand and vehicle availability.
• Act as the operational bridge between city partners, drivers, unions, and community groups.
• Use data to diagnose service issues and implement efficiency improvements.
• Ensure compliance with all applicable policies and regulations.
• Lead, coach and develop an engaged driver team.

Skills

Operations management

Team leadership

Communication

Problem solving

Independent work

Education

Bachelor's degree

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As anAssociate General Manager on Via’s Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage a team of local field operators focused on daily operations, driving continuous operational and quality improvements, and growing our services.

This is a fully in-person position with the expectation that you will be onsite 4-5 days per week. There may be a need for early mornings or evenings.

What You'll Do:

• Manage the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
• Manage the full employee lifecycle for drivers — scheduling, PTO approvals, daily inquiries, performance conversations, and adherence to workplace policies.
• Manage driver work schedules to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations.
• Act as the operational bridge between city partners, drivers, unions, community leaders, local organizations to help bring the community's goals to life.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Who You Are:

• Experienced operations manager, with a minimum of 4-6 years of experience and hold a Bachelor's degree.
• Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility.
• Savvy and tactful communicator: you intuitively find the right tone in every situation.
• Detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously.
• Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams.
• Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly.
• Problem solver; you don’t accept the status quo and are always looking for creative solutions.
• Based in the Sacramento, CA area or willing to relocate.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range:$85,000 - $130,000 / year.
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.