Operations Manager

VIA; Sacramento (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Onsite work environment

Job summary

Via seeks an Operations Manager to lead daily onsite operations, ensuring safe, reliable, and accessible transportation for riders. You will make real-time decisions on fleet and driver supply, guide drivers, and translate community feedback into tangible improvements.

The role emphasizes hands-on field work, strong relationship-building with drivers and city partners, and strategic problem-solving to elevate service quality. Based in Sacramento, 4–5 days onsite.

Qualifications

• Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.
• Hands-on and proactive, preferring to be in the field and solve problems where they happen.
• Ability to balance tactical decisions with long-term operational strategy.

Responsibilities

• Run the daily onsite operations to provide safe, reliable, and accessible transportation.
• Make real-time decisions about fleet, driver supply, compliance, and rider needs.
• Guide and support drivers, building trust and ensuring service quality.
• Turn rider and community feedback into measurable operational improvements.
• Leverage data to diagnose issues and implement efficiency and rider-experience improvements.
• Act as the operational bridge between city partners, drivers, and Via central teams.

Skills

People management

Logistics

Customer service

Field work

Relationship building

Job description

Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Operations Manager on Via’s Operations team, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where you’ll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience.

This is a fully in-person position with the expectation that you will be onsite 4-5 days per week.

What You’ll Do:

• Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
• Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.
• Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.

Who You Are:

• Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.
• Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
• Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
• Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.
• Mission driven, motivated by expanding access to transportation and improving how communities move.
• Based in Sacramento, ready to be onsite 4–5 days a week.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Salary Range: $75,000 - $90,000 / per year.
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Via is an equal opportunity employer.