Field Operations Manager

Via; Tacoma (WA); On-site; USD 70,000 - 83,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via seeks a Field Operations Manager to lead daily onsite operations for its Transit-as-a-Service platform. You will be in the Tacoma area, onsite 4–5 days per week, guiding drivers and coordinating with city partners to deliver safe, reliable transportation for riders.

You’ll make real-time decisions, drive improvements from feedback, and use data to optimize performance while staying hands-on in the field and building strong relationships with teammates and riders.

Qualifications

• Experience in people management, logistics or customer service.
• Strong communication and relationship-building skills.
• Hands-on, in-the-field problem solver.

Responsibilities

• Run the daily onsite operations of our service to provide safe, reliable, and accessible transportation.
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and issues to ensure dependable service.
• Guide and support drivers, addressing concerns and ensuring they feel equipped to deliver great service.
• Turn rider and community feedback into tangible improvements with internal teams for actionable changes.
• Use data and technology to understand service performance, diagnose problems, and implement efficiency improvements.
• Act as the operational bridge between city partners, drivers, and Via central teams to realize community goals.

Skills

People management

Logistics

Customer service

Process-oriented

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.

• This is a fully in-person position with the expectation that you will be onsite 5 days per week**

What You’ll Do:

• Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
• Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.
• Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.

Who You Are:

• Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.
• Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
• Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
• Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.
• Mission driven, motivated by expanding access to transportation and improving how communities move.
• Based in the Tacoma area, ready to be onsite 4–5 days a week.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $70,000 - $82,500 / year
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Ready to join the ride?

Via is an equal opportunity employer.