Associate, Front Desk

AKAM; Miami (FL); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Matching Program

10 Paid Holidays

17 PTO Days

Advancement Opportunity

And more....

Job summary

AKAM is seeking a Front Desk professional to support property operations in a professional, courteous manner. The role involves answering multi-line calls, greeting visitors, and routing inquiries to the appropriate staff while maintaining an orderly reception area.

This position requires strong communication and organizational skills and offers comprehensive benefits. The candidate should have HS Diploma, front desk or concierge experience, and proficiency with Microsoft Office.

Qualifications

• HS Diploma required; front desk experience preferred.
• Excellent customer service and strong communication skills.
• Proficient with Microsoft Word, Outlook, Excel.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Answer multi-line phone calls and direct to staff.
• Greet and announce visitors professionally.
• Maintain a clean reception area and conference rooms.
• Handle inquiries from clients and tenants; assist with mailings.
• Assist with special projects and administrative tasks.
• Monitor security cameras as needed.

Skills

Administrative front desk

Customer service

Written and verbal communication

Microsoft Office

Communication skills

Time management

Data entry

Education

HS Diploma

Tools

Microsoft Word

Outlook

Excel

Job description

About the company

Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.

What we offer

AKAM is proud to be Great Place to Work-Certified™. Learn more about our company by visiting akam.com. Our benefits include healthcare, dental and vision options, paid time off and paid holidays.

Position Overview:

The Front Desk supports the property by managing all visitors’ operations and reception responsibilities, cordially and professionally answering, and routing calls, assisting with various administrative functions, and working on special projects as needed.

Responsibilities Include, But Are Not Limited To

• Answer multi-line phone in a pleasant manner and direct calls to appropriate staff members


• Greet and announce visitors in a professional and courteous manner


• Maintains a clean reception area and conference rooms


• Handle inquiries from clients and tenants


• Assist with mailings


• Work on special projects as assigned


• Monitoring surveillance cameras

Qualifications

• Administrative/front desk experience


• Excellent customer service and upbeat friendly personality


• Effective written and verbal skills


• Microsoft Office experience


• Strong communication skills


• Organized, detail- oriented, and able to multi task


• Data entry skills

Requirements

• HS Diploma is required


• Previous front desk, concierge, or luxury residential property experience


• Professional appearance and demeanor


• Strong customer service and interpersonal skills


• Ability to remain calm, courteous, and professional in all situations


• Proficient with Microsoft MS programs;: Word, Outlook, and Excel


• Excellent verbal and written communication skills


• Must have strong time management skills and be able to work well in a fast-paced environment.


• Must be able to lift to 30 lbs

Benefits

• Medical Insurance


• Dental Insurance


• Vision Insurance


• 401K Matching Program


• 10 Paid Holidays (may vary between properties)


• 17 PTO Days


• Advancement Opportunity


• And more....

AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.

Thursday- Sunday 3-11pm