- Support prospective and existing clients in a digital, corporate-office environment
- Provide financial advice and counsel consistent with client goals, risk tolerance, and investment needs
- Participate in or support low-complexity initiatives within the functional area
- Review basic or tactical issues, policies, and procedures related to lower-risk tasks and deliverables
- Provide information to managers, functional colleagues, stakeholders, and customers
- Partner with internal teams to support referred clients, digital investment relationships, portfolio review opportunities, and product or platform alignment
- Build and grow client relationships through proactive outreach, investment conversations, service support, and relationship management
- Identify and recommend process improvements and risk-control development opportunities
- Exercise judgment while developing understanding of compliance and risk-management requirements
- Collaborate with peers, colleagues, and managers to resolve issues and achieve goals
- Deliver a professional, client-focused experience
- Complete structured apprenticeship duties, including on-the-job training, coursework, and mentorship
Requirements
- 6+ months of work experience, or equivalent demonstrated through work experience, training, military experience, or education
- Military experience in any branch of service is desired
- Knowledge and understanding of banking or financial services industry is desired
- Financial services experience is desired
- Call center experience is desired
- Experience developing and managing client relationships is desired
- Sales or sales support experience is desired
- Client service focus with experience listening, eliciting information efficiently, comprehending, and resolving complex customer issues is desired
- Ability to make timely and independent judgment decisions in a fast-paced, results-driven environment is desired
- Solid organizational, multitasking, and prioritizing skills are desired
- Good verbal, written, and interpersonal communication skills are desired
- Basic Microsoft Office (Word, Excel, and Outlook) skills are desired
- Successfully completed Securities Industry Essentials (SIE) exam is desired
- Successfully completed FINRA Series 7 and 66, or Series 63 and 65, exams to qualify for immediate registration, or FINRA-recognized equivalents
- Enrollment into Wells Fargo’s DOL Registered Apprentice Program is required
- Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment
- Compliance with state law registration and licensing requirements is mandatory
- Must meet enhanced financial fitness and criminal background standards
- Must successfully complete and pass a background check prior to hire
- Must comply with ongoing regulatory obligations, including periodic screening and mandatory reporting
- Must comply with outside activity and personal investing policies where applicable
- This position is not eligible for visa sponsorship
Core Competencies
Demonstrates strong client relationship management and financial advisory skills, with a focus on compliance and risk management in the banking and financial services industry. Proficient in delivering a professional client experience while effectively collaborating with internal teams and managing multiple priorities.
Highest-signal resume keywords
- Client Relationship Management
- Financial Services Experience
- Securities Industry Essentials (SIE) Exam
- FINRA Series 7 and 66 Licenses
- Microsoft Office Proficiency
ATS Optimization Keywords
Hard Skills
- Financial Advisory
- Risk Management
- Compliance
- Sales Support
- Client Service
- Multitasking
- Judgment Decision-Making
- Problem Resolution
- Process Improvement
- Portfolio Review
Soft Skills
- Verbal Communication
- Written Communication
- Interpersonal Skills
- Organizational Skills
- Listening Skills
Certifications & Qualifications
- Securities Industry Essentials (SIE) Exam
- FINRA Series 7 License
- FINRA Series 66 License
- FINRA Series 63 License
- FINRA Series 65 License
Industry Keywords
- Banking
- Financial Services
- Client Outreach
- Digital Investment
- Regulatory Compliance
- Call Center Experience
- Military Experience
Tools & Technologies
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook