Associate Financial Advisor

Redwood Credit Union; Napa (CA); On-site; USD 69,000; Full time

Job summary

Join a forward-thinking credit union dedicated to enhancing financial well-being in the community. As an Associate Financial Advisor, you will provide personalized investment and retirement planning to Members, ensuring they achieve their financial goals. This role emphasizes exceptional customer service, collaboration with experienced advisors, and a commitment to ethical practices. With a strong focus on employee engagement and a supportive work environment, this position offers the opportunity to grow professionally while making a meaningful impact in the lives of others. If you are passionate about finance and helping others, this is the perfect opportunity for you.

Benefits

Competitive medical, dental, and vision insurance

Employee performance incentive plan

401(k) program with employer match

Competitive PTO accrual plus 11 paid company holidays

Discounts on loans and financial products

0% interest loans for immigration-related expenses

100% financing for employee purchased homes

Qualifications

• Minimum of one year of related experience in financial services.
• Ability to obtain required licenses within 12 months of hire.

Responsibilities

• Provide exceptional customer service and investment advice to Members.
• Conduct regular reviews of investment portfolios for clients.
• Execute trades and manage client accounts in compliance with regulations.

Skills

Knowledge of financial products and services

Knowledge of business or economics

Working knowledge of investment and insurance products

Excellent organizational and administrative skills

Excellent client services skills

Ability to communicate effectively

Ability to work in a team environment

Ability to manage time efficiently

Education

Bachelor's degree in economics, business administration, data analysis, or related field

Tools

Financial planning software

PC with word processing and spreadsheet programs

Job description

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

1. 37th largest credit union in the U.S. and the largest financial institution based in the North Bay
2. Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
3. Recognized by Newsweek as one of "America's Best Credit Unions 2024"
4. Recognized by Forbes as one of “America’s Best Small Employers 2023"
5. Voted Best Places to Work in the North Bay 19 years in a row
6. World-class Employee Engagement scores
7. Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
8. Industry leading Net Promoter Scores across the U.S.

Join us and discover why you'll love working at Redwood Credit Union!

Redwood Credit Union is looking for an Associate Financial Advisor who will be responsible for providing investment, retirement, annuity, advisory and educational investment planning, and advice to Members in an assigned region. Execute transactions for investment products, as licensed, to match Members’ needs. Serve in partnership with an assigned mentoring Financial Advisor to increase territory coverage resulting in improved service and productivity for Branches served and overall program. Conduct regularly scheduled reviews with assigned clients to monitor progress toward client’s financial goals.

ESSENTIAL FUNCTIONS:

Service

1. Provide exceptional customer service to all Member-clients.
2. Follow up with Members referred to Wealth Management Department by Branch and Member Service Center to schedule investment-needs meeting.
3. Provide regularly scheduled investment portfolio reviews.
4. Handle routine customer inquiries; effectively work with back-office support personnel at vendors and broker-dealer to ensure high degree of quality service and customer satisfaction.
5. Travel to Corporate offices and other Branch locations as assigned.

Investment Product Sales

1. Open accounts and execute trades for advisory, mutual funds, stocks, bonds, etc. as directed by client in compliance with CUSO Financial Services Office of Supervisory Jurisdiction (OSJ).
2. Research and provide literature on requested investment products including financial plans, advisory accounts, stocks, bonds, and mutual funds.
3. Research and provide literature and information to clients regarding insurance products such as annuities.
4. Establish and maintain interactive and open communication with CUSO Financial Services and product companies.
5. Provide Branch and/or Member Service Center team members with regular referral and product training.
6. Attend regular product and sales training meetings.

Administration

1. Complete transactions within all FINRA, SEC, and Credit Union procedures and regulations.
2. Research and repair all “Back to Rep” and NIGO “not in good order” items.
3. Complete daily, weekly, and monthly sales blotters and tracking reports.
4. Prepare and maintain complete and accurate digital client files, documentation, and Member data as directed by CUSO Financial Services and RCU.
5. Maintain a weekly “pipeline” report of Members assisted and pending business items.
6. Input financial planning data into financial planning software for the appropriate Members on an as-needed basis.
7. Coordinate marketing and advertising efforts to promote Redwood Credit Union and Wealth Management Department.

Associate Financial Advisor Development Training Program

1. The Associate Financial Advisor is responsible to complete all applicable sales, compliance and product training and be in good standing prior to any advancement or promotion to Financial Advisor. This program is as assigned by the VP-Wealth Management.
2. The Associate Financial Advisor will complete additional licensing and educational programs as assigned by management.

Minimum Qualification: Knowledge, Skills and Abilities

• Knowledge of financial products and services.
• Knowledge of business or economics.
• Working and current knowledge of investment and insurance products.
• Working knowledge of the financial services industry.
• Excellent organizational and administrative skills.
• Excellent client services skills.
• Skill in the operation of a PC with word processing, spreadsheet and investment related programs.
• Ability to be self-motivated and directed.
• Ability to communicate effectively both verbally and in writing.
• Ability to effectively work on the telephone to obtain investment information.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and desire to work in a team environment.
• Ability to effectively promote and sell Credit Union products and services.
• Ability to analyze situations and recommend workable solutions for Members.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to manage time efficiently and effectively.
• Ability to follow through on tasks.
• Ability to work weekends and travel to mandatory conferences.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Physical Requirements

• Ability to bend, stoop, sit, walk, twist and turn.
• Ability to lift up to 20 pounds occasionally.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors with most of the time sitting at a desk.
• Ability to travel to various branches.

Licenses and Certifications

• Must maintain Securities series 6 or 7, 63, 65 and/or 66 and California Life/Health Insurance License, and can obtain a series 7, 66 (63 & 65), and Life license within 12 months of hire.

The ideal candidate has a combination of education and experience equivalent to a bachelor’s degree in economics, business administration, data analysis, math, statistics, or related field, with a minimum of one year of related experience.

Compensation:Base starting range: $68,640 annually commensurate with experience. Plus commission.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

1. Competitive medical, dental, and vision insurance, mental health offerings.
2. Employee performance incentive plan.
3. Salary Advancement– Merit increase based on performance.
4. 401(k) program with employer match.
5. Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks:

1. RCU employees are eligible for a .75% discount off RCU standard collateral auto loans.
2. RCU employees are eligible for a 1% discount on all recreational or boat loan products.
3. 2% discount off Visas and LOC Loans through RCU.
4. 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
5. 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
6. 0% interest on garment, fitness, or home office equipment loan of up to $500.
7. 100% financing for employee purchased homes!

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer