Associate Field Technician/ Specialist

SITA; Denver (CO); Hybrid; USD 45,000 - 50,000; Full time

Job summary

SITA is seeking a Technical Field Services professional to support airports and customers onsite or at airports. You will troubleshoot, repair, and maintain IT equipment, act as a single point of contact, and ensure SLAs are met in a hybrid Colorado setting.

The role emphasizes customer satisfaction, field visits, and close coordination with the Service Desk, offering growth within a diverse, global organization.

Qualifications

• At least 1 year of onsite IT support experience.
• Experience working with external customers and meeting SLAs.
• Diploma or certificate in Computer Science or Electronic Engineering, or equivalent.
• Pursuing or working towards CompTIA A+ certification.

Responsibilities

• Provide field support to internal and external customers, ensuring SLAs and contracts are met.
• Maintain and troubleshoot customer IT equipment to ensure proper functionality.
• Perform onsite interventions following Service Desk requests.
• Act as the customer's SPOC and coordinate with internal teams and the Service Desk.
• Repair faulty equipment locally and escalate when necessary.
• Minimize repair cycles with quick returns and replacements.
• Manage spare parts usage and ensure timely replenishment.
• Follow installation guidelines and use proper tools to complete tasks.
• Conduct preventive maintenance and coordinate acceptance testing with customers.
• Accurately log service details and complete documentation.

Skills

Onsite IT support

Troubleshooting

Customer service

SLA adherence

Education

CS diploma

Electronic Eng diploma

Job description

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

This role supports SITA’s growth by delivering high-quality technical field services to customers onsite or at airports. Work is performed according to SITA standards, with a focus on excellent customer satisfaction. For Internal Desktop roles, customers are primarily internal, airline/airport experience isn’t required, and there are no billing duties. A general understanding of LAN/WAN troubleshooting and configuration is needed, with responsibilities limited to the country level.

WHAT YOU WILL DO

• Provide field support to internal and external customers, ensuring alignment with SLAs and contracts.
• Maintain and troubleshoot customer IT equipment to ensure proper functionality.
• Perform onsite interventions promptly following Service Desk requests.
• Act as the customer's SPOC when needed, coordinating with internal teams and the Service Desk.
• Repair faulty equipment locally and elevate to resolver groups when necessary.
• Minimize repair cycles by initiating quick returns and replacements of faulty equipment.
• Manage spare parts usage and ensure timely replenishment based on policy.
• Follow installation guidelines and use proper tools to complete tasks to high standards.
• Conduct preventive maintenance and coordinate acceptance testing with customers and third parties.
• Accurately log service details and complete all required documentation, including the AVMA Daily Diary.

Qualifications

ABOUT YOUR SKILLS

• At least 1 year of experience in onsite IT support and equipment repairs (PCs, printers, LAN/WAN).
• Proven ability to work directly with external customers.
• Experience meeting Service Level Agreements (SLAs).
• Hands‑on support at customer locations.
• Strong troubleshooting and customer service skills.
• Diploma or certificate in Computer Science, Electronic Engineering, or equivalent local IT qualification.
• Currently pursuing or working towards CompTIA A+ certification.

WHAT WE OFFER

SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:

• Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
• Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
• Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.

"Equal Employment Opportunity Employer / Veterans / Disabled. SITA is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard of race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

If you have a disability and you believe you need a reasonable accommodation, please email [e-mail]. This Talent Acquisition Consultant will assist disabled job seekers whose disability prevents them from being able to apply online.

Pay Transparency Nondiscrimination Provision

In the U.S. (Colorado), the standard base salary range for this role is $45,000.00 to $50,000.00 per year. This range applies only to positions based in Colorado and does not apply to roles in other locations. Actual compensation may vary based on factors such as experience, performance, and location. In addition to competitive base pay, employees in this role may be eligible for incentive compensation; however, such compensation is not guaranteed.