Associate Field Service Technician

ABB Inc; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

ABB Inc. is seeking a Field Service Technician to work remotely with a focus on Maryland customers. You will perform on-site troubleshooting, installations, maintenance, and upgrades while coordinating material lists and ensuring quality standards.

You will build strong customer relationships, identify service opportunities, and communicate findings to internal teams. OSHA 30 certification is required, and MS Project/Excel skills are preferred for project management.

Qualifications

• Certificate in Skilled Trades (electrical and electronics certificate preferred) with OSHA 30 certification required.
• Ability to communicate information across levels of the organization.
• Proficient with Microsoft Office products.
• Project management using MS Project or Excel preferred.
• Highly organized with ability to meet deadlines on administrative duties.
• Candidate must have work authorization to work in the US.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
• Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
• Build and maintain positive customer relationships to enhance satisfaction.
• Identify potential new sales opportunities while addressing customer needs and communicate them internally.
• Identify potential equipment failures early and recommend corrective actions
• Identify and suggest product and quality improvements.
• Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and maintain safe work and environmental practices.
• Report unsafe practices and incidents promptly.

Skills

Communication

Microsoft Office

Time management

Organizational skills

Project management

Education

Electrical/electronics certificate

Tools

MS Project

Excel

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Team Leader

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ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy‑efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy‑to‑use platform that helps organizations save energy and reduce CO2 emissions.

The work model for the role is: Remote {LI-Remote}, selected candidates will be located in the state of Maryland.

Your role and responsibilities:

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting certified on‑site troubleshooting.
• Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end‑of‑life services, and replacements.
• Build and maintain positive customer relationships to enhance satisfaction.
• Identify potential new sales opportunities while addressing customer needs and communicate them internally.
• Identify potential equipment failures early and recommend corrective actions
• Identify and suggest product and quality improvements.
• Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and maintain safe work and environmental practices.
• Report unsafe practices and incidents promptly.

Qualifications for the role:

• Certificate in Skilled Trades (electrical and electronics certificate preferred) with OSHA 30 certification required.
• Ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Ability to use Microsoft Office products.
• Ability to Project Manage using MS Project or Excel preferred.
• Advanced ability to stay organized and meet deadlines on administrative duties.
• Works with speed and ownership; until the job is complete!
• Candidates must already have work authorization that would permit them to work for ABB in the US.

What's In It For You

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Aff…

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age