Senior Field Service Technician

USTBC ABB Installation Products Inc.; Cary (NC); Remote; USD 85,000 - 120,000; Full time

Job summary

ABB is seeking an on-site field service professional to work with customers, identify operational improvements, and perform installation, commissioning, maintenance and upgrades across critical power equipment. The role includes training technicians, preparing material lists, and ensuring quality and safety standards are met.

Applicants should have a relevant electrical engineering degree or extensive experience, strong communication skills, and proficiency with MS Office and project tools.

Qualifications

• Bachelor's degree or higher in Electrical Engineering or Electrical Engineering Technology.
• Associates degree in electrical technology with relevant experience.
• High School Diploma/GED with extensive experience in servicing critical power equipment.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including on-site troubleshooting within certified areas.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
• Support certification processes and coach technicians; act as trainer when needed.
• Prepare material lists for service activities and ensure parts meet quality standards.
• Identify potential product and quality improvements and communicate recommendations to management.

Skills

Communication skills

MS Office

MS Project / Excel

Test plan writing

Organizational skills

Ownership & urgency

Education

Bachelor's degree in Electrical Engineering or Electrical Engineering Technology

Associates Degree in electrical technology

High School Diploma/GED with 8+ years experience

Tools

MS Project

Microsoft Excel

Microsoft Word

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

US Talent Acquisition Team Lead

At ABB, we are committed to pushing the boundaries of technology to drive performance, innovation, and sustainable progress. Our success is built on collaboration, innovation, and a shared passion for excellence. We are continuously looking for talented individuals to join our team, and this posting represents an evergreen opportunity-a role we regularly hire for to support our ongoing business needs." or "Please note that this is a general interest posting and is not tied to a specific open position or work location. Upon completion of this application, if qualified a member of our Talent Team will notify you.

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

The work model for the role is: #USA, Remote

Your role and responsibilities:

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
• Support the certification process of Associate Field Service Technicians and Field Service Technicians. Coach technicians and supervise complex site activities. Act as trainers when needed, for team members and customers.
• Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available. Proactively identify potential equipment failures and recommend corrective actions.
• Contribute to customer satisfaction by building and maintaining positive relationships. Identify potential new sales opportunities while addressing customer needs and communicate them internally.
• Identify opportunities for product and quality improvements. Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and maintain safe work and environmental practices. Report unsafe practices and incidents.

Qualifications for the role:

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 4+ years' experience servicing critical power equipment OR Associates Degree in electrical technology with 6+ years' experience in servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (8+ years) servicing critical power equipment.
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization. Collaborates well with others.
• Advanced level of ability to use Microsoft Office products. Moderate ability to Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Advanced ability to stay organized and meet deadlines on administrative duties.
• Works with a sense of urgency and ownership; until the job is complete!
• Candidates must already have work authorization that would permit them to work for ABB in the US.

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity andAffirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

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