Field Service Technician

ABB Inc; Alabama; Remote; USD 65,000 - 90,000; Full time

Job summary

ABB is seeking a Field Service Engineer to deliver on-site service for critical power equipment with 70-80% travel. The role is based in Alabama with a remote work option and reports to the Service Team Leader.

You will perform installation, maintenance, upgrades, and customer-focused service activities to ensure reliability and satisfaction. Applicants should have a degree in electrical engineering or related field and strong skills in MS Office; willingness to travel and communicate

Qualifications

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 1+ years' field service experience, or related equivalent experience.
• Strong communication and organizational skills for diverse stakeholders.
• Proficiency with MS Office; willingness to travel 70-80% and perform on-site service tasks.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks including identifying technical issues and on-site troubleshooting.
• Prepare material lists for service activities and ensure availability of parts and equipment.
• Execute installation, maintenance, repairs, extensions, upgrades, retrofits, and end-of-life services.
• Build and maintain positive customer relationships and identify new sales opportunities.
• Proactively detect potential equipment failures and suggest corrective actions.
• Provide recommendations to management and follow safety protocols.

Skills

Customer service

On-site troubleshooting

Communication skills

MS Office

MS Project

Time management

Education

Bachelor's degree in Electrical Engineering

Associate degree in electrical technology

High School Diploma / GED with relevant experience

Tools

MS Excel

PowerPoint

MS Project

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Team Leader

Your role and responsibilities

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration combined with a focus on diversity, inclusion, and equal opportunities are key drivers in our aim to empower everyone to create sustainable solutions.

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service and executing service work as per customer order and expectation. You will ensure customer retention by effectively communicating the service work timeline and expectations.

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

The work model for the role is: Remote {#LI-Remote}, selected candidates will be located in the state of Alabama.

Travel requirement: 70-80% travel

Your role and responsibilities:

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
• Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
• Build and maintain positive customer relationships to enhance satisfaction. Identify potential new sales opportunities while addressing customer needs and communicate them internally.
• Proactively detect potential equipment failures and recommend corrective actions. Identify and suggest product and quality improvements.
• Provide recommendations to management for improving operations and customer service. Follow safety protocols and maintain safe work and environmental practices. Report unsafe practices and incidents promptly.

Qualifications for the role:

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 1+ years' experience servicing critical power equipment OR Associates Degree in electrical technology with 3+ years' experience servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (5+ years) servicing critical power equipment.
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Advanced ability to stay organized and meet deadlines on administrative duties.
• Collabor