Associate Field Service Technician

Jobtailor; Schaumburg (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor is seeking a Field Service professional to support a designated service territory, repair and deliver Stryker equipment with a focus on Transport solutions. You will perform quality control checks, preventative maintenance, global hold repairs, and wireless upgrades.

You will document activities using software, reference training materials, and maintain excellent customer relationships to support the sales team and promote equipment usage.

Qualifications

• High School diploma required.
• Must be at least 21 years old for driving requirements.
• Valid driver license with good driving record to operate company vehicle.
• Willingness to work extended weeks including nights and weekends.

Responsibilities

• Support a designated service territory along with repairing and delivering Stryker equipment with a focus on Transport solutions.
• Perform quality control checks, preventative maintenance, global hold repairs, and wireless upgrades.
• Utilize documentation software to complete records, order parts, reference training materials, and more.

Skills

Equipment repair

Preventative maintenance

Customer relationship management

Field service metrics

Valid driver license

Education

High School Diploma

Tools

Documentation Software

Parts Ordering

Wireless Upgrades

Quality Control Checks

Job description

• Support a designated service territory along with repairing and delivering Stryker equipment with a focus on Transport solutions.
• Perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades.
• Utilize computer software to complete documentation, order parts, reference training materials, and more.
• Present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships.
• Work mostly independently and engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives.
• Adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.

Requirements

• High School diploma.
• Must be at least 21 years of age to meet our driving requirements.
• Valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy.
• Willingness and ability to work an extended work week including nights and weekends at times.

Core Competencies

Demonstrates expertise in equipment repair and maintenance, particularly in Transport solutions, while maintaining high standards of customer service and effective communication. Capable of managing documentation and inventory accurately while adhering to Field Service metrics.

Highest-signal resume keywords

• Equipment Repair
• Preventative Maintenance
• Customer Relationship Management
• Field Service Metrics
• Valid Driver License

ATS Optimization Keywords

Hard Skills

• Quality Control Checks
• Wireless Upgrades
• Documentation Software
• Parts Ordering
• Transport Solutions

Soft Skills

• Customer Etiquette
• Collaboration
• Independence
• Effective Communication

Certifications & Qualifications

• High School Diploma

Industry Keywords

• Field Service
• Inventory Accuracy
• Service Territory
• Global Hold Repairs