Associate Field Service Technician

Toshiba Global Commerce Solutions; Monroe (LA); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking an Associate Field Service Technician to maintain and support retail store technologies. This role involves troubleshooting, installation, and repair of various retail products, ensuring customer satisfaction while adhering to operational metrics. The ideal candidate will have a strong background in electronics, excellent communication skills, and a willingness to travel extensively. Join a dynamic team dedicated to providing seamless shopping experiences across major retail chains globally, while enjoying a competitive salary and comprehensive benefits.

Benefits

Health coverage

401(k)

Life insurance

Employee discounts

Paid holidays

Paid leave

Qualifications

• 2+ years of experience in electronics required.
• Willingness to travel 100% for installations and repairs.

Responsibilities

• Perform repairs and diagnostics on retail technology products.
• Travel for installations and modifications of POS equipment.
• Document installation activities accurately.

Skills

PC technology knowledge

Networking skills

Customer service skills

Mechanical aptitude

Communication skills

Organizational skills

Ability to diagnose wiring issues

Education

High School Diploma

Tools

Test equipment

Hand tools

Job description

POSITION SUMMARY:

The Associate Field Service Technician is responsible for maintaining retail store technologies and computer systems and peripherals within retail store and commercial environments. Responsibilities include product installation, support, and repair of Toshiba and non-Toshiba retail products, ensuring customer satisfaction and operational metrics are met. The role involves troubleshooting, equipment refurbishment, installation, relocation, and configuration changes, working under supervision until fully trained.

RESPONSIBILITIES:

1. Perform basic repairs and diagnostics on products, utilizing established procedures and tools, with occasional assistance from experienced technicians.
2. Travel within territory or nationally for installations, relocations, and modifications of retail POS equipment.
3. Communicate effectively with customers and team members regarding work status and issues, fostering positive relationships.
4. Manage and complete service events efficiently to meet customer commitments and minimize operational disruptions.
5. Plan, prioritize, and schedule work, including travel arrangements, with flexibility for varying shifts, overtime, and weekends.
6. Document installation activities accurately following Toshiba standards, including travel and expense reports.
7. Maintain and manage trunk stock to support customer needs.
8. Perform additional duties as assigned.

ENVIRONMENTAL CONDITIONS:

• Travel to multiple customer locations daily.
• Lifting up to 50 lbs.
• 75% standing/walking during workday.
• Frequent stooping, bending, reaching, and twisting activities.
• Use of hand tools and possible air travel.
• Use of ladders or lifts for device access.

REQUIRED SKILLS & QUALIFICATIONS:

• High School Diploma with 2+ years in Electronics.
• Willingness to travel 100%, including domestic and air travel.
• Basic knowledge of PC technology, networking, retail devices, and electronics.
• Mechanical aptitude, proficiency with test equipment and tools.
• Strong communication, customer service, and organizational skills.
• Ability to diagnose and repair low voltage wiring and signal/power cables.
• Self-motivated with a professional demeanor and high work ethic.
• Ability to work long hours, including weekends and overtime.

ABOUT THE COMPANY:

Toshiba Global Commerce Solutions, based in Research Triangle Park, NC, provides retail store solutions globally. Our solutions are used in major retail chains worldwide, supporting seamless shopping experiences.

We offer a competitive salary, comprehensive benefits including health coverage, 401(k), life insurance, employee discounts, and paid holidays and leave.

EEO & DIVERSITY:

We are an equal opportunity employer committed to diversity, equity, and inclusion. We evaluate applicants without regard to protected characteristics and provide accommodations for disabilities upon request.